Job Description

Overview

We are seeking a detail-oriented and proactive Sales Administrator to join our team. The ideal candidate will play a crucial role in supporting the export sales department by managing administrative tasks, ensuring smooth operations, and enhancing customer satisfaction. This position requires strong organisational skills, proficiency in Office IT systems,

Duties include

Process and input sales orders and credit notes onto Sage 50 system for the two companies trading as Eddingtons Uk and Eddingtons BV

Liaison and communication with all overseas (export) customers and their forwarders

Coordinate Shipping quotations as required.

Maintain associated filing systems for documents processed. Update and maintain customer price lists.

Transmit order confirmations, dispatch notes, copy invoices and proformas to customers by email.

Coordinating and prioritising stock allocations. Monitoring and reporting stock levels

Creation of export documentation from agreed templates, including declarations, commercial invoices, packing lists. Prepare Power of Attorney documents for signature.

Manage third party websites and portal to process shipping instructions from Far East Warehouse

Maintain and support customer enquiries within the shared Sales@eddingtons.co.uk and Eusales@eddingtons.bv email boxes

Manage any consumer enquiries for faulty goods, warranty claims or product or part replacements.

Direct consumer enquiries to appropriate stockists

Cover and support colleagues' workload during peaks and holidays

Support regional sales managers with sample requests and product information queries

Liaise with customers regarding stock availability, stock substitutions and delivery delays

Manage customer back orders and keep customers briefed on updates

Provide excel copies of data to customers or sales team as required

Help with preparing office post as part of a rota

Update and management of customer portals and interfaces for receiving, processing or tracking orders.

Contact customers by phone or email to update information, advise of promotions and resolve queries.

Support Sales Managers with new line documentation and excel data requests.

If you are passionate about supporting sales operations and possess the necessary skills to excel in this role, we encourage you to apply for the position of Sales Administrator.

Skills

Sage 50 ideal

Excel

Word

Excellent communicator written and verbal.

Job Type: Full-time

Pay: 23,485.00-28,000.00 per year

Benefits:

Casual dress Company pension Free parking On-site parking Sick pay Store discount
Work Location: In person