Job Description

The Company:

Sephra is a leading Catering Equipment, Ingredient and Confectionery brand distributing to customers both throughout the USA, UK and Internationally.

Supplying both directly, via Amazon, Online and through an expanding network of Authorised Distributors to Food Service Operators, Retailers and domestic customers from our distribution centres in Scotland and the USA.

The Role:

We have an exciting opportunity for a full-time permanent Sales Administrator, working on a backshift pattern Monday to Friday: 1 pm - 9.30 pm from our head office in Kirkcaldy, Fife.

The successful candidate will work within our Sephra USA sales team, supporting our growing www.sephrausa.com sales channel based in our Kirkcaldy head office. Selling to and supporting our USA clients, you will be responsible for a range of sales, customer service and administrative tasks, including the following:

Customer Service Customer Support Responding to inbound email, online webchat and telephone sales & customer service enquiries. Process day-to-day sales orders on Netsuite ERP/ CRM system, Netsuite SCA website, and Amazon. (FULL PRODUCT AND SYSTEMS TRAINING WILL BE PROVIDED)*
Respond to customer service issues with a high level of diplomacy, maintaining correspondence records using our ERP / CRM System. Liaising with our warehouse team in Pennsylvania and carriers such as FedEx & UPS. Primary fault finding and diagnosis of catering equipment and administration of return process with the repair centre (FULL TECHNICAL TRAINING WILL BE PROVIDED).*
Prospecting New Business Sales Reaching out via phone, social media and email to new, existing and previous customers to create, re-establish, maintain and grow sales.

Key Skills Required:

Previous B2B / B2C sales administration and customer services experience. Experience working on the telephone and by email. Computer literate with a solid working knowledge of Microsoft Word, Excel and Outlook. Spanish and or Chinese language skills would be helpful but not essential. Cultural and geographical knowledge of the USA would be helpful but not essential.

Qualities:

The successful candidates will be an intelligent, enthusiastic, confident and self-motivated individual(s). It is essential that you have the ability to work effectively within all levels of the organisation and communicate well and accurately both by phone and email.

Benefits:

Bonus Scheme: Generous profit-sharing scheme after the qualification period.
Job Types: Full-time, Permanent

Pay: Basic Salary up to 26,000.00 per year

Additional pay:

Bonus scheme Quarterly bonus
Benefits:

Casual dress Company pension Employee discount Free parking On-site parking Profit sharing
Schedule:

Monday to Friday No weekends
Education:

A-Level or equivalent (preferred)
Experience:

Sales Administration: 2 years minimum experience required (NOT NOT APPLY UNLESS YOU HAVE EXPERIENCE)
License/Certification:

Driving License (preferred)
Work Location: Office Based in Kirkcaldy

Reference ID: SEPHRA USA Sales Admin 02/07/25

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Additional pay:

Bonus scheme Quarterly bonus
Experience:

B2B Customer Service: 2 years (required)
Work Location: In person

Application deadline: 09/07/2025
Reference ID: SEPHRA USA June 25