Job Description

About Us

Advanced Water Company is built on a reputation of excellent customer service and technical support with specialist product knowledge in the unvented spares market. We are an omnichannel distributor with our customer base expanding right across the National Merchants Sector and Distribution Centres, Independent Plumbing & Heating Merchants as well as Tradesman, M&E Contractors and online through our consumer website.

We have consistently grown our market share in the industry with a continued objective of emulating this high level of service and technical support throughout the UK. To achieve this, we have committed ourselves to delivering consistent quality by establishing a Quality Management System that satisfies the requirements of ISO 9001:2015. Our goal is for Advanced Water to be the first company to call for any unvented spares enquiry.

Whilst providing quality products and services to our customers is vital to our business, we also pride ourselves on working to reduce our impact upon the environment and have now established an Environmental Management System to satisfy the requirements of ISO 14001:2015.

Our company ethos is to create a good, healthy working environment with teamwork and collaboration key for our continued success. Working to both ISO 9001:2015 and ISO 14001:2015 ensures staff development and reducing our environmental impact remain our key focus. Our staff are at the heart of what we do and with the company aiming to nurture and grow for many years to come, this will ensure future opportunities for career progression.

Advanced Water Company puts great emphasis on the importance of maintaining a healthy and happy working environment for staff. As part of this, the Company's aim is to ensure all employees receive fair and equal pay and benefits that are reflective of the roles and responsibilities for each position within the organisation, as well as individual skillsets and relevant experience. The company also aims to make additional benefits available throughout each employee's career to reward staff for outstanding performance, achievements and loyalty to the company.

The Purpose of this Job

Reporting to the Senior Sales Administrator, the Sales Administrator is responsible for the processing of all inbound customer orders, whether this be by email, telephone or through one of AWC's various online channels or EDI systems. It is this person's responsibility to ensure each order is processed accurately and in a timely manner to ensure that our Customer Commitment core value is adhered to. On average, we can process anywhere between the region of approximately 100-200 orders per day from our ranging customer portfolio.

Key Accountabilities

Processing of all orders through the company's SAGE system. Using spindle to share picking slips to our warehouse department and to capture the Customer's order details. Using EDI system to import key account orders and provide regular maintenance. Communicating lead times to customers using our in-house Intranet system. Raising inter-departmental tasks via the company's intranet systems to include Direct Deliveries & Nonstock processes. Run daily reports to ensure all orders have been allocated correctly, picking slips have been printed, and when to signal to the wider company once the last order has been processed. Complying with company learning paths and completing end point assessment.
Please note that the above duties are not exhaustive but are an illustrative list of the level required for the role and to maintain the operations of the Customer Services Department. The job description is produced to assist the post holder in identifying his/her primary duties. Occasionally, there may be requirements to provide cover for other roles within the company due to staff absences, i.e., holidays/illness. Cross-training would be provided on the relevant duties associated with the position.

Knowledge, Skills, and Experience

Essential Experience

High attention to detail Excellent communication skills with the ability to listen and express themselves clearly IT Literate - MS Office programs such as Word, Outlook, Excel / WhatsApp Positive can-do attitude Committed and reliable Welcomes change, flexible and can adapt and deal with various demands The ability to work as part of a team, support colleagues and promote a healthy team spirit

Desirable Experience:

Plumbing and Heating Industry knowledge Previous experience in a customer focused role Previous order processing or data entry role Working in fast-paced office environment

Essential Qualifications:

GSCE Maths, English

Desirable Qualifications:

Sales / Customer Service training courses Plumbing and Heating training courses
Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 25,500.00 per year

Benefits:

Company events Company pension Employee discount Health & wellbeing programme Life insurance Referral programme Sick pay
Work Location: In person

Application deadline: 08/08/2025