Job Description

Reference: BC4680
We are now recruiting for a Spanish & English speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then 2 days a month following this.
The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone and email, including support for online orders and managing web order returns.
The role is a permanent position, paying up to 27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break.
Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon twice a month.
Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Spanish and English language skills.
Duties

• Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times.
• Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues.
• Record all customer interactions ensuring that issues are resolved in a professional and timely manner.
• Monitor and process web order returns.
• Web order tracking.
• Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries
• Work with Sales Admin to ensure accuracy with web order processing.
• Interact and communicate with our supplier and vendor partners regarding customer activity/orders.
• Monthly report showing support statistics from Zendesk and general update on Support for EMEA region.
• Assist the Ecommerce Manager as required in carrying out ad-hoc tasks.

Knowledge and Skills Requirements

• Spanish and English language skills are a must-have.
• Previous use of a CRM or Orders system would be useful.
• Experience of a customer ticketing system would be a major advantage.
• Excellent communication skills (both written and verbal) including a warm telephone manner.
• Customer service experience is essential with a genuine interest in customer care.
• Excellent organizational skills with ability to multi-task and extremely detail oriented.
• Ability to resolve complaints and queries ensuring a high level of customer service.
• Able to follow direction and complete tasks independently.
• Proactive and highly motivated team player.
• Proficient in all Microsoft Office Packages.
• Ability to work to tight deadlines and be able to demonstrate excellent time management skills.

We are looking to shortlist for this role immediately, please apply and call Bobby on 01442-600-100 for more info.

Skills Required