Job Description

About the Role

We're seeking a proactive and organised Sales Administrator/Executive to support our Protec Sales Team at Specialised Canvas Services in Staveley. This is a hybrid role combining client account management and internal sales support with essential administrative duties to ensure the smooth running of our sales function.

The ideal candidate will have excellent communication and organisation skills, with the confidence to liaise with customers and support the team in delivering outstanding service.

You'll report to the

Sales Team Leader

and be part of a friendly, experienced team working with a wide variety of customers and bespoke textile products.

Key Responsibilities

Sales & Customer Support:

Handle incoming sales enquiries by phone and email Assist in quoting and estimating for customers' orders Support account managers with customer communications Maintain and develop existing and new customers, optimising the quality of service, business growth and customer satisfaction To work within the required margin and profit thresholds set out by the Sales Manager Implementation of sales initiatives Participate in internal and external sales activities Attend training courses to develop relevant knowledge, techniques and skills in parallel with existing training resources and sources of information Attend exhibitions and events as required (occasional travel)

Administration:

Process sales orders and maintain accurate records Update customer information in the

Clarity/Pipedrive

CRM system Generate reports and track sales KPIs Provide information on performance and results to the Sales Manager Provide general administrative support to the Sales Team Assist in the preparation of sales documents, quotes, and presentations

Working Hours:

40 hours per week - Flexible Monday - Friday 08:30 - 17:00

What We're Looking For

Essential Skills & Experience:

Confident communication skills (written and verbal) Strong attention to detail and excellent organisation Good working knowledge of Microsoft Office (Word, Excel, Outlook) Ability to manage multiple tasks and meet deadlines Professional and friendly telephone manner Comfortable using CRM systems and databases (training provided)

Desirable:

Previous experience in a sales, admin, or customer service role Experience with bespoke products or technical sales Driving licence (for occasional travel to events or meetings)
If you would like to join our talented team please submit your CV via Indeed. We look forward to hearing from you.

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Free parking On-site parking
Schedule:

8 hour shift Monday to Friday
Experience:

Sales administration: 1 year (preferred) Customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 24/08/2025