Job Description

JOB DESCRIPTION

JOB TITLE

Sales Advisor

LOCATION

Branch

WORKING HOURS

40 Hours per week (8:30pm-5:30pm)

REPORTS TO

Branch Manager

JOB PURPOSE STATEMENT

To work as part of a team to drive sales & profit whilst maintaining a high standard of customer service.

KEY RESPONSIBILITIES

Handling inbound sales enquiries on the telephone and via e-mail which involves checking stock levels and pricing using Microsoft Great Plains Processing sales orders using Microsoft Great Plains Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service Responding to customer enquiries on the phone or via e-mail or via web-based sourcing tool
Sourcing items from other suppliers when required

Maintaining high standards of administration and customer service to achieve maximum profitability & service level To positively promote the company and its products and services and ensure that a professional image is always provided to customers and colleagues To undertake, when requested by the Branch Manager or Company Directors, additional reasonable tasks and responsibilities not outlined above to support the success and continuing performance of the department and company To abide by the company's confidentiality agreement when carrying out all tasks as part of this role
ESSENTIAL SKILLS

Positive attitude Customer orientated with strong interpersonal skills Able to work using own initiative & unsupervised when required to do so The ability to work under pressure in a busy fast paced environment Ability to organise, prioritise, multitask, be flexible and meet deadlines Negotiating skills Willingness to learn and be flexible Enthusiastic, driven and sales orientated Excellent communication skills, telephone manner and technique as well as good interpersonal skills Effective numeracy, literacy, and word processing skills Ability to work well with others and a team player The ability to handle confidential information in the appropriate manner Good IT skills. (Full training will be given on Great Plains software will be given to the right candidate) Good working knowledge of Microsoft Excel, Word and Outlook Willing to help with van deliveries to cover for holidays & driver absence
KNOWLEDGE

Commercial awareness i.e. good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures An interest in engineering & related products preferred
EXPERIENCE & QUALIFICATIONS

Experience in Sales is preferred
Job Types: Full-time, Permanent

Pay: From 26,500.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Private medical insurance
Work Location: In person