Job Description

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Vivienne Westwood
Overview:

Job Title: SALES ASSISTANT - BICESTER VILLAGE TEAM
Reports to: BICESTER STORE MANAGER
Location: BICESTER VILLAGE STORE AND H2H WAREHOUSE JOB DESCRIPTIONProviding excellent levels of customer service and surpassing customer expectations at every opportunity. Maximising every selling opportunity to achieve store and individual sale targets and KPI indicators. Responding to queries regarding price, location, features, benefits, and use of Vivienne Westwood merchandise. Follow Company procedures and policies to maintain security of stock, customer records and cash handling. Enhancing standards of merchandise presentation and housekeeping. Ensuring all customers' orders and alterations are completed efficiently and on time, maintaining accurate records of all customer requirements and following company procedures. Taking every opportunity to capture customer data to expand the VW UK database and encourage repeat visits and customers loyalty. Attending and participating in all store meetings and training events as required. Ensuring good communication and professionalism is always maintained. Adhering to company policy regarding dress code and conduct as outlined in the staff handbook. Monitoring all incoming deliveries and ensuring fast turnaround of stock from the warehouse to the shop floor with expectations of full operational procedures at H2H. Ensuring all deliveries are in a sellable condition and that all quantities and product details match those on the accompanying documentation. Identifying faulty and undelivered stock. Maintaining warehouse and shop standards. Taking active part in preparation and conducting stock takes. Completing paperwork as instructed, in an accurate, efficient, and timely manner, ensuring all filing is kept up-to-date and in good order Ensuring the carrier bags and other shop consumables are regularly ordered and replenished when needed. * Fulfilling any other tasks as outlined by the Store Management.