Job Description

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Overview:

From its inception in 1994, Chrissie Rucker's vision was to build a company that specialised in stylish, white,


designer-quality items for the home that were not only exceptional quality, but also outstanding value for


money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of


everything and provided with a second-to-none shopping experience - and so The White Company was born.

Today, the company that began as a 12-page mail-order brochure has become one of the UK's fast-growing


multi-channel retailers and a leading lifestyle brand with 66 stores across the UK and a highly successful online


business.

Our role is to maximise sales and provide excellent customer service while adhering to all company standards, policies and


procedures. Represent The White Company to the highest standards in all daily activities.
Responsibilities:

To provide excellent customer service and surpassing customer expectations at every opportunity;

To identify customer needs and answer product related questions. Be able to respond to queries on
product's price, features and benefits;

To ensure that all customers' mail orders are completed efficiently and on time; To take every opportunity to capture customer data in order to expand TWC database and encourage
customer loyalty;

To be able to resolve customer complaints promptly and successfully by investigating problems,
developing solutions and making appropriate recommendations to the management;

To be prepared to walk extra mile for all TWC customers. To maximise every selling opportunity to achieve store and individual sales targets and KPI indicators; to optimise product knowledge to the best advantage in recommending and drawing customer's attention
to the products in order to provide second to none customer service and maximise selling opportunities;

"Advise and Surprise" to ensure that we are encouraging our customers at every opportunity to purchase
more products.

To attend and participate in store meetings and training sessions as required by your manager
To ensure that good communication with your colleagues is maintained;

To foster a team working attitude and be open to constructive feedback; To offer help and support to other colleagues when needed or asked by the managers. To enhance and maintain brand standards on visual display and merchandising, cleanness and general
housekeeping standards;

To adhere to company's dress code and appearance policy and conduct as outlined in the Employee
Handbook and company's policies and procedures;

To follow TWC policies and procedures to maintain the security of stock, customer records and cash
handling;

To ensure that time keeping, attendance and lateness is in line with company's policies and procedures; To be aware of Health & Safety requirements in the store and communicate all potential issues risks to the
Store Manager.
Qualifications:

Understand and be able to apply our brand values;

To be approachable and available to assist our customers with their shopping experiences; The ability to deal with the management team; Enthusiasm and commitment to always provide excellent customer service; Willing to adapt and take on new challenges; Strong selling skills; Always presents a professional image; Successfully able to handle multiple demands and competing priorities; The ability to maintain professionalism under all circumstances; Works effectively and efficiently alone and in the team; Prepared to go extra mile when needed; Seeks opportunities to be proactive; Has a passion for excellent customer service; Demonstrates respect and politeness and regularly exceeds customer expectations; Good interpersonal and communication skills. * Demonstrate retail sales experience in a customer focused environment.