Job Description

Telesales Advisor - Swindon



Role Overview



As an Oak Furnitureland ambassador, the Telesales Advisor delivers exceptional service by handling inbound enquiries, discussing existing orders or making outbound calls to warm leads, consistently bringing our unique products and services to life while positively representing our brand.



By adopting a consultative approach, our Telesales Advisors understand that the customer is at the heart of everything they do and can engage and build trust, quickly establishing needs and taking responsibility for matching the right products and services, resulting in sales and driving repeat business.



Working within an inclusive and supportive sales environment, the Telesales Advisor is motivated to enhance their knowledge, skills, and behaviours to broaden their expertise and credibility, enabling them to achieve clearly defined targets that contribute to the business objectives.



This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped commission scheme, which ensures that all our Telesales colleagues are rewarded for their dedication and hard work.



About The Role



Core Responsibilities



Provide all customers with an exceptional customer experience by sharing their expert knowledge of Oak Furnitureland's extensive product ranges and services.

Answer all inbound phone calls in a positive and engaging manner whilst managing individual diaries to follow up on potential leads.

Utilise our in-house database to make outbound calls, contact potential loss leads, and overcome objections to purchasing.

Follow the Telesales Sales Script to make recommendations based on customer needs, supporting the right purchasing decisions to be made.

Contributes towards improving Oak Furnitureland's customer satisfaction scores, including Net Promoter Score and Trust Pilot ratings, increasing customer loyalty and brand perception, influencing repeat business and new sales opportunities.

Consistently achieve personal sales and performance KPIs and targets, supporting the overall Telesales Team in achieving outstanding business performance collectively.

Adopting a one-team approach by working closely with the Telesales Managers to create an inclusive team culture aligned with our purpose and values and always displaying our expected behaviours.

Positively engage with Partnering 4 Performance, enabling the shaping of personal objectives and robust development plans that support both individual and business growth plans.

Deliver business and Telesales ways of working, always adhering to Oak Furnitureland processes, policies, and procedures.

Remain up-to-date and commercially aware of internal and external factors that may impact business trade and customer experience.

Utilise all training materials and business communications to keep knowledge of Oak Furnitureland products and services up to date, enhancing both personal and business sales performance.

Using Oak Furnitureland systems, ensure all customer information is processed compliantly, efficiently, and correctly, following all procedures and policies.



Skills and Experience



Extensive experience working in a customer centre, ideally within a sales environment.

Knowledge of using scripts and following strict processes and procedures, enabling achievement of personal and team targets.

Highly skilled at questioning and listening techniques, adopting a persuasive communication style with the ability to influence, generate, and build positive relationships.

Demonstrable knowledge and experience of working within successful high-performing teams.

Understand the link between customer experience and key metrics such as NPS, Trust Pilot, repeat business, and new sales opportunities.

Knowledge and awareness of purchasing motivations and the internal and external factors that could purchasing decisions.

High level of accuracy and attention to detail.

Exceptional verbal and written communication skills.

Proficient in computer systems, including Microsoft Word and Excel.



Salary



25,937 per annum.



In addition, our Telesales Advisors work towards a team target, offering uncapped commission rates of up to 0.75% on all sales, and 1.1% if team revenue is achieved, or 1.3% if team revenue and KPIs are achieved.



Working Hours



This is a full-time role working 40 hours per week, Monday to Friday, 9 am to 6 pm.



Work Location



Swindon Head Office.



This position may suit individuals with previous skills or experience gained from the following roles: Sales Representative, Outbound Sales Advisor, Inbound Sales Advisor, Call Centre Sales Agent, or Sales Consultant (Telesales).



Benefits

Exclusive Employee Discounts:

Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period.

Generous Holiday Allowance:

Benefit from 20 days of holiday each year (excluding Bank Holidays), giving you ample time to relax and recharge.

Celebrate Your Special Day:

Take an extra day off to celebrate your birthday or another special occasion important to you!

Flexible Hybrid Working:

Our hybrid working model offers the best of both worlds, balancing office and home life.

My Rewards Programme:

Unlock incredible savings and enjoy exclusive discounts on various essentials and luxuries, from dining out and grocery shopping to entertainment, holidays, and gym memberships.

Competitive Pension Scheme:

Secure your future with a 4% employee contribution, matched by the company.

Comprehensive Life Assurance:

Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65.

Continued Development:

Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company.

Supportive Employee Assistance Programme:

Access professional counselling services via phone or in person whenever needed.

Convenient Free On-site Parking:

Enjoy the convenience and ease of free parking at our location.



Company Information



Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry.



Fast-forward to today, and you'll discover our commitment to using quality materials and creating furniture built to last hasn't changed. We still offer great value for money, too, but what you'll discover now is an evolution that's seen us expand our categories and styles of furniture so that we can offer something for every home.



Not only do we offer fantastic pieces of furniture for the home, but we are also a great place to work. It is one where colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers.



To support us, we are guided by our company's purpose of 'helping people make their house a real home', which is underpinned by our values:



We are adaptable

We are experts

We are authentic

We are one team

We put our customers first.



Equal Opportunities Employer



Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic.



We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in how we hire new colleagues and if you require any additional support to help you through the process, we're happy to make the necessary adjustments for anyone who needs them.



Please know that any offer is subject to references and a DBS check.



Check Us Out



Oak Furnitureland Website



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