Job Description

As one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We have an exciting opportunity for a Retail Sales Advisor to join our team in our No1 Currency Chelmsford store.

This is a part-time role, working 13.5 hour per week across 2 days. These days will be every Saturday and Sunday. You'll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.

We offer a competitive salary, paying 12.21 per hour, and great benefits which include: an annual discretionary bonus, a quarterly targeted bonus scheme, 28 days holiday increasing to 31 (pro rata) with service, enrolment on a BUPA medical cashplan, discounted travel money, free uniform, and a full training programme. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.

Main Responsibilities

The successful candidate will be responsible for:

Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales Achieving and where possible exceeding individual and team sales and service targets Identifying opportunities to cross sell various products and services Effective and accurate cash handling and reconciliation Ensuring the store meets all operational standards and the highest levels of presentation are always maintained Adhering to all Company Policies including Health and Safety, AML and Security Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met Ensuring telephone calls are answered in a prompt, polite and professional manner Undertake marketing initiatives, to promote the Bureau and increase brand awareness Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required:

Demonstrable excellent customer service experience ideally obtained in a cash handling environment Experience of working with foreign currencies is preferred

Competencies required:

Demonstrable superior customer service skills Numerate, with excellent accuracy and an eye for detail Comfortable communicating on all levels including within the business and to external customers and suppliers Must be flexible and have a can-do attitude and approach
CEC Ltd is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

While we absolutely value your application, please be aware that due to the high volume of responses we typically receive, sometimes it isn't possible to get back to everyone who applies.

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 13.5 per week

Additional pay:

Bonus scheme Quarterly bonus Yearly bonus
Benefits:

Additional leave Bereavement leave Company pension Employee discount Life insurance Sabbatical Sick pay Store discount
Schedule:

Day shift Every weekend Weekend availability
Work Location: In person

Reference ID: Chelsmford SA - June 2025