Job Description

Reports to: Private Hire Sales Manager

Location: Hugglescote, Leicestershire

Commitment: Full-time position: 37.5 hrs. per week

About the job

Are you an enthusiastic Sales Advisor looking for an opportunity to advance your career?

We are seeking an experienced Sales Advisor to join our Private Hire Sales Team who are responsible for the hire of our extensive vehicle fleet. You will be working with a diverse client base that includes leading sports teams, schools, universities, and corporate organisations across the region.

This is an office-based role based here at our HQ (We're based in Hugglescote, Coalville (Northwest Leicestershire) which is situated near junction 22 of the M1 motorway).

Who are we?

We are proud to be the largest coach operator in Leicestershire, with over 30 years of experience delivering reliable, friendly, and professional travel services. Our extensive fleet of modern executive vehicles allows us to operate more than 600 coach holidays, day trips, and short breaks annually across UK and Europe. Alongside our popular Holidays programme, we also provide private coach hire for a wide range of occasions and deliver daily school transport for thousands of pupils.

We have recently expanded our fleet with several new vehicles, including a zero-emissions coach, and introduced a new premium division, Roberts Luxe. This marks an exciting stage of growth for the business, making it a fantastic time to join a forward-thinking and innovative company

Core Purpose of the Role:

The Private Hire Sales Advisor is responsible for producing and converting coach hire quotations to achieve monthly and annual sales targets, while delivering first-class customer experience.

This role requires excellent communication skills, strong commercial awareness, and the ability to build lasting relationships with our customers.

Key Responsibilities:

Quotation Management

Gather all relevant journey information from customers in response to enquiries, including dates, times, passenger numbers, destinations, special requests, and budget considerations Provide clear and accurate information about coach hire options, including vehicle types, on-board facilities, pricing, and terms of service Prepare and send professional quotations specifically tailored to match customer requirements Efficient management of the quotation pipeline by utilising team CRM systems, working to team KPI's for quotation follow up and conversion rates

Collaboration & Operational Support

Work closely with our Operations Team to alert of any additional considerations prior to the customer's travel date to ensure smooth customer experience Develop a thorough understanding of the fleet, operational schedule, and specific legislation relating to coach travel

Business Development

Tap into our network of tour operators to generate sales of UK and European private hire tours, maximising opportunities within the touring season Demonstrate strong commercial acumen by understanding pricing structures, monitoring competitors, and identifying peak periods for hire demand Generate new business by re engaging lapsed customers and reaching out to prospective clients within our target geographical areas via telephone, email and face-to-face networking.

Performance & Professionalism

Consistently achieve monthly and annual sales targets, ensuring a positive contribution to the team budget Maintain high standards of professionalism in all interactions, representing the brand positively to build long-term customer relationships Contribute ideas and feedback to improve processes, enhance the customer journey, and build on revenue generation

Networking & Brand Representation

Attend networking events, trade shows, and exhibitions as part of the team to actively promote Roberts Travel Group Represent the business in a professional manner to generate new leads and enquiries

Customer Service Excellence

Consistently deliver first-class customer service at every stage of the sales process Act as a reliable point of contact for customers, building trust and encouraging repeat business

Qualifications and Skills:

A track record of lead and sales generation; 2 years sales experience, preferably within the transportation industry (but not essential)

Excellent communication skills, both written and verbal with a strong ability to articulate information clearly and concisely

Proven ability to build rapport with customers

Strong organisational skills with a high attention to detail, with the ability to manage multiple enquiries and bookings simultaneously

Proficiency in Microsoft Office (Word, Excel)

Experience in using Salesforce and /or Coach Manager an advantage (but not essential)

Adaptability and resilience in a fast-paced environment

A customer focused mindset, with a commitment to delivering exceptional service with each and every Roberts travel Group customer

Flexibility to work Saturdays on a periodic basis for either office based, or weekend based Exhibitions and promotional events

Why Join the Team:

24,000 base salary + Bonus Scheme

Free onsite parking here at our depot LE67 2FX

Friendly comfortable office environment

An opportunity to learn and develop through our training schemes

A programme of company social events

Fantastic discounts on day trips and UK coaching holidays

Job Types: Full-time, Permanent

Pay: 24,000.00 per year

Benefits:

Free parking
Work Location: In person