Job Description

Join Pacifica Warranty - one of the UK's leading providers of appliance protection plans - and earn uncapped bonuses in a supportive sales environment!

Sales Advisor - Call Centre - Pacifica Warranty (Pacifica Group)

Location: Houghton-le-Spring, Tyne and Wear, DH4

Job Type: Full-time and part time positions, Permanent

Salary: Competitive Basic + Uncapped Bonus

Hours: Monday to Friday, 9:00am - 5:00pm (full time, flexibility required)

About Pacifica Warranty (Part of Pacifica Group)

Pacifica Warranty, part of the

Pacifica Group

, is one of the UK's largest providers of appliance warranty services and aftercare solutions. We help homeowners protect their domestic appliances with extended warranties, repairs, and replacements - providing peace of mind and excellent customer care.


Pacifica Group is a national leader in appliance repairs, warranty services, and energy solutions, employing over 500 staff and engineers across the UK. We pride ourselves on delivering outstanding service, technical excellence, and innovation. Trusted by thousands of customers, we are committed to keeping homes running smoothly.

About the Role

We have multiple exciting opportunities for enthusiastic Sales Advisors to join our busy call centre based in Houghton-le-Spring.


What matters most is a positive attitude, a strong work ethic, and the willingness to learn.


This is a target-driven role where your efforts directly impact your earnings - ideal for individuals who are motivated, resilient, and eager to succeed

Key Responsibilities:

Making Outbound calls to potential and existing customers Selling appliance warranty packages and services Meeting and exceeding individual and team sales targets Maintaining accurate records of customer interactions Following all company policies, processes, and compliance regulations Start and finish times: 9:00am to 5:00pm, Monday to Friday (full time) part time hours tbc This is not a remote working role - you will be based at our Houghton-le-Spring office. Hours of work are subject to change, and you must be flexible.

What We're Looking For:

The candidate must have previous proven experience in a Contact Centre Sales role A positive, outgoing personality with strong communication skills Willingness to learn, take feedback, and develop quickly Reliable, trustworthy, and professional approach at all times Self-motivated and driven by targets and bonuses Resilient - able to stay motivated even on the toughest days Basic computer skills, including competency in Excel Ability to follow sales processes and achieve KPIs Ability to travel to our Houghton-le-Spring office (this is not a remote role)

Benefits: What's in It for You?

At Pacifica Warranty, we believe in rewarding your hard work and commitment. Our package includes:

Competitive basic salary plus uncapped bonus potential Uncapped bonus scheme - unlimited earning potential Up to 33 days' holiday (including bank holidays) Pension Scheme plus Death in Service Benefit (3x annual salary) Free Multi Appliance Protection Cover for your own home Free on-site parking Access to exclusive discounts with top high street retailers Regular company events and incentives Genuine career progression opportunities within Pacifica Group


If you are ready to bring your energy, drive, and ambition to Pacifica Warranty, apply now and start your exciting journey with us!