Job Description

We're on the lookout for an enthusiastic and driven Telesales Advisor to join KCOM. In this role, you'll be the voice of our business - bringing new customers on board while also supporting our existing customers with their renewals.


If exceeding goals motivates you, conversations come naturally, and you're keen to be part of a forward-thinking, growing company, this could be the perfect next step in your career.


You'll play a key part in helping customers choose the right products, converting prospects into loyal customers, and driving value across our customer base.

Salary

- 24570 per annum plus 5000 OTC, uncapped

Location

- Hull, Carr Lane, 2 days minimum office based

Advert Closing Date

- 14th October 2025

We may close the advert early if we receive strong interest, so don't wait!

Interview Dates

- To be confirmed after advert closing date

Key Responsibilities:

Handle inbound contact from both new and existing customers. Make outbound calls to support sales, retention, and base management campaigns. Manage and convert your own sales pipeline, ensuring timely follow-up of all leads. Achieve and exceed set sales targets to maximise contribution to overall business success. Complete order administration, along with retention and re-contracting activity.

Requirements:

A strong customer-facing background with a proven track record of delivering against sales targets. Comfortable working in a sales target-driven environment - motivated, resilient, and hungry to exceed goals. A team player who cares about delivering the best experience for customers. Confident speaking to customers directly - both inbound and outbound. PC literate with good keyboard skills.

Working Hours

Full-time, 37.5 hours per week on a flexi rotation. Shifts are 8 hours in length, scheduled within our opening hours:

Monday to Friday: 8am - 8pm 1 in 4 Saturdays: 8am - 5pm 1 in 10 Sundays: 10am - 4pm

About Us

KCOM goes beyond broadband--for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.


At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.

Why Work with Us

The Power is all Yours


At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.


Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.


Values are not just words for us - they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.

Equal Opportunity Employer

We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.


We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.

No Agency applications will be accepted at this time.