Job Description

P
osition: Sales Advisor (Part time 8 hours per week).
L

ocation: Samsonite Westfield Store, Unit 1208, London W12 7HT
A

vailability: Immediately


J

ob Purpose:
O

ffer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. A
ssist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. P

rincipal Accountabilities:
C

ustomer Service/Sales
O

ffer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. I
ntroduce selling benefits and various features of merchandise range. M
aximise sales through detailed product knowledge and add on sales B
e knowledgeable about store layout, products and stock availability. D
eal with customers in a cheerful, polite and efficient way, always considering their needs. H
andle customer complaints and phone queries tactfully in line with Company Policy. P
rocess transactions in an efficient and professional manner always adhering to Company Procedures. B
e fully aware of Samsonite after sales service, Supplier's warranties and areas covered. M
aintain awareness of sales promotions, incentives and product brochures B
e aware of all sales figures, targets and commission on a daily/weekly/period basis. S

tock/Merchandising
P

rocess deliveries and communicate any discrepancies under and over in an efficient manner. E
nsure backup stock and stockrooms are kept in order. B
e knowledgeable of all products (current and new) and selling benefits. A
ssist in layouts and maintenance of merchandising and internal displays. R
ead and action relevant Head Office communication A
ssist in stock counts as directed by Store Manager. S

ecurity
T

o ensure that any security issues are acted upon where possible and reported to Management. T
o remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. H

ouse Keeping
M

aintain high standards at all times within the branch. E
nsure that cleaning is carried out daily and look after all fixtures, fittings and stock O

perations /Administrative Duties
H

andle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. E
nsure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. O
pen and close the store following Company Procedures. C
arry out stock and personnel administration as directed by Management. A

ttendance
T

o report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. I
f absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. I
f employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. A
ny LOSS of business time must be made up and discussed with manager. T
o attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. T
o adhere to company attendance policy A

ppearance
M

aintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. H

ealth & Safety
E

nsure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. B
e knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. A

dditional Responsibilities