Job Description

Active Luton is a community wellbeing trust offering leisure and sport, health and wellbeing, community outreach, training and education and Luton's library services. We want to make sure everyone in Luton has the right access and opportunity to get active and improve wellbeing and quality of life.

Overview

Primarily based at our Lea Manor Recreation Centre but working across all our sites, you will play a key role in growing our membership base by promoting our facilities, engaging with new and existing customers, and driving sales. You'll be the first point of contact for many visitors - so enthusiasm, friendliness, and a genuine interest in helping others are a must.

Key Responsibilities

Promote and sell memberships across our range of leisure facilities
oRespond to customer/Member enquiries
oAchieve targeted prospect calls

Actively seek out new business opportunities and follow up leads Deliver exceptional customer service in person, on the phone, and online Work to achieve and exceed sales KPI targets Be proactive in outreach opportunities and attend external community events to represent, and advocate the fitness and membership opportunities available to our members Be a positive ambassador for the trust and our mission

What We're Looking For

A confident communicator with a customer-first mindset Sales experience (ideally in leisure, hospitality, or retail) Self-motivated with a proactive attitude Have the ability to work independently and as part of a team Basic IT skills A passion for fitness, wellbeing, or community development

What We Offer

24,219 pro rata Free swimming and a heavily discounted gym membership Ongoing training and development opportunities A supportive and collaborative team environment Pension scheme Cycle to work scheme Generous annual leave
Monday 14.00-19.30
Tuesday 14.00-19.30
Wednesday 15.00-19.00
Thursday 15.00-19.00
Saturday & Sunday 09.00-14.00 on alternating weeks
This role requires evening and weekend work.

Closing date: 15 August 2025

To apply please upload a cv using the link below

https://activelutonhr.my.site.com/xcdrecruit__Site_ExternalPositionDetails?id=a1zPz0000088aBN

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

The successful applicant will be subject to a DBS check

Active Luton recognises that safeguarding children, families, adults and its workforce is a shared responsibility and is committed to creating an open and inclusive culture which actively promotes the wellbeing of all.

Although we recognise and acknowledge that children and adults with care and support needs are most at risk, as an organisation we also recognise that it is our responsibility to keep everyone safe and protected from harm.

Applicants must be willing to undergo child/vulnerable adult protection screening appropriate to the post, which may include checks with past employers and the Disclosure and Barring Service.

As a Disability Confident Committed employer we offer a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria for the role. If you would like to access this scheme, please make this clear to us when you apply.

*Great Place To Work Certification(TM) is the most definitive "employer-of-choice" recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience - specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognised worldwide by employees and employers alike and is the global benchmark for identifying and recognising outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place To Work-Certified.

Job Type: Part-time

Pay: 24,219.00 per year

Expected hours: 24 per week

Benefits:

Company pension Cycle to work scheme Free parking Gym membership On-site parking
Work Location: In person

Application deadline: 15/08/2025
Reference ID: VAC- 0423