Job Description

Rituals Advisor

Every Rituals customer is unique. With your skills and knowledge, you can guide each one to the right products to meet their needs.

Role Details:

1 x 8 hour contract - flexibility is required

You are all about customer experience

As a Rituals Advisor, you are part of our store team. You engage directly with our customers, listen to their needs and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience. Being a Rituals Advisor means being a luxury sales advisor with many exciting opportunities to grow in your career.

All of these characteristics are what make you the ideal Rituals Advisor. You give new meaning to the words \'aim big, act small\' by:

Working closely with your Store Manager and Assistant Store Manager to reach your goals and the goals for your store.

Interacting with customers every day and ensuring to provide \'Best in Class\' customer experience

Following store safety procedures

Keeping the store clean and tidy at all times according to company standards, so that our products are always presented according to Rituals visual merchandising guidelines

In addition, you will become an expert in our rituals, products and treatments, and enjoy plenty of opportunities to expand your knowledge and luxury retail skills through our extensive training program.

Join our team

At your shop, you work together with passionate and enthusiastic colleagues. Just like you, they take a quality-orientated approach to customer service. You\'ll notice that. Especially in their dedication to creating a unique customer experience and offering the right solution in any situation. And how do you best describe our working atmosphere? Best in class, authentic and full of lots of energy.

"The team of sales advisors at Rituals are hard-working and friendly, making the overall atmosphere a welcoming and pleasant environment, with team members always willing to help each other with customers and stock. The close-knit team is what makes the shop run smoothly, with help from organised and cordial managers and supervisors, who care deeply about the store and the team." - Stephanie, Rituals Advisor in Reading

"From the beginning, working at Rituals has been a very rewarding experience. The working atmosphere is really supportive, uplifting and coming to work every day feeling valued is something I feel so lucky for. Personally, it has made me feel so much more confident in myself and my abilities, and I have defiantly made friends for life in my amazing team." - Eilidh, Rituals Advisor in Edinburgh

This is you

High on energy, low on ego and with a little bit of humour. You are also \'one of a kind\' because of your ability to connect with customers and make them feel at home in our shops. In addition, as a Rituals Advisor you are professional and excited about our brand. You know how to share that excitement by showing our customers how our products can make them feel even better. And on top of that, you have:

\xe2\x80\x8b\xe2\x80\x8bRelevant experience in a similar position within retail or hospitality. \xe2\x80\x8b

A customer-service mentality and team-player\'s work ethic.

Decision making and problem-solving skills.

Eye for detail, organised and structured.

A guide to your benefits

If you feel good, our customers feel good. That\'s why, as a Rituals Advisor, you get:

a competitive salary and performance related bonus.

quarterly product allowance plus 30% discount on our products.

opportunities to continuously develop yourself by attending training sessions and courses.

DIVERSITY AND INCLUSION

At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

It fuels our innovation and connects us closer to our customers and the communities we serve.

We are Rituals

At Rituals a sense of purpose goes hand-in-hand with an entrepreneurial spirit. We care about the wellbeing of all colleagues as much as we care about the wellbeing of the planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. It is our passion to help you navigate a journey of personal wellbeing and growth. Contribute to our ambitions as a Rituals Advisor.

\xe2\x80\x9cWe are one of the fastest growing beauty brands.

And why? Because of our people.\xe2\x80\x9d

- Raymond Cloosterman, CEO Rituals.

Rituals