Job Description

About Us

We're a small, family-run furniture company based in the Nuneaton committed to providing high-quality, beautifully crafted furniture and an exceptional customer experience. We pride ourselves on our friendly, supportive team and our close-knit relationships with our customers. As we continue to grow, we're looking for a passionate

Sales Advisor

to join our family and help deliver personalized service to our customers, both in person and online.

Role Overview

This is an on-site position based at our showroom. As a Sales Advisor, you'll be responsible for engaging with customers in person, over the phone, and via online chat/email. Your role will involve offering expert advice, answering questions, and guiding customers through our product range. You'll also be responsible for processing orders and ensuring a smooth experience from start to finish.

Key Responsibilities:

Provide expert product advice and guidance to customers visiting our showroom. Assist customers over the phone, via email, and through live chat, ensuring quick and effective responses. Take orders and process sales, ensuring all customer details are recorded accurately. Build and maintain strong, positive relationships with customers, creating a welcoming atmosphere in-store. Help customers find the right products to suit their needs and preferences. Work closely with our team to ensure timely order fulfillment and smooth delivery. Address customer queries and offer post-purchase support.

What We're Looking For:

Experience

: Previous experience in sales or customer-facing roles is preferred, but not essential. We value your ability to communicate and connect with customers.

Communication Skills

: Excellent verbal and written communication skills, with the ability to engage customers in a friendly, clear, and professional manner.

Confidence

: Comfortable interacting with customers both in person and online (phone, email, chat).

Team Player

: As part of a small, close-knit team, you should be cooperative and willing to support your colleagues to achieve team goals.

Problem-Solving

: Able to understand customer needs quickly and find the best solutions for them.

Passion for Customer Service

: A genuine interest in delivering outstanding customer experiences.

What We Offer:

Full Training

: We'll provide all the training you need to succeed in the role and understand our products.

On-Site Role

: This is an in-office, hands-on role where you will engage directly with customers in our showroom.

Family-Oriented Culture

: Join a supportive, family-run business where you'll truly feel part of the team.

Opportunities for Growth

: As our business grows, so do your career opportunities.

Employee Benefits

: Enjoy discounts on our products and other perks.
Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Experience:

Customer service: 1 year (preferred)
Work Location: In person