At Plumbase, we are part of the largest independent networks of plumbing and heating merchants in the UK - over 320 sites nationwide. Our sites are run by people who know their customers, their stock, and their local market. That's because we give them autonomy and ownership - not a one-size-fits-all script.
Job Overview:
We're hiring for either a Sales Advisor or a Sales Manager to join our team at Plumbase Chatham.
This isn't just a counter role. You'll be part of a busy merchant team serving trade customers, handling orders, quoting jobs, and making sure they leave with what they need. We're not after a barcode scanner, we want someone who's sharp with customers, switched on commercially, and confident spotting opportunities to grow the business.
Whether you're joining as a Sales Advisor or stepping in at Senior level, you'll need experience in a busy merchant environment and a solid understanding of what trade customers need. The difference comes down to focus and influence - Senior Advisors will take a more active role in driving new business, opening accounts, and bringing customers across through strong relationships and commercial follow-up.
Key Responsibilities:
Serving trade and cash customers on the counter
Providing advice, building quotes, and managing trade accounts
Offering technical product knowledge and solutions
Keeping the shop floor and stock areas organised and well supplied
Engage with management on stock selection, displays, and pricing
Supporting customer deliveries including picking and packing
Creating strong relationships with regular customers
Supporting business development efforts by identifying and re-engaging lower-spend accounts
What We're Looking For:
Strong customer-facing background in a plumbing & heating, DIY, or builders' merchant environment
A full clean driving license
Customer-first attitude and confident communication
Ability to manage pricing, product ordering, and local decision-making
Comfortable working in a fast-paced, hands-on retail space
A team player who takes pride in good service and a tidy space
What You'll Get:
Competitive salary + profit share scheme
Full training on products and systems
Real autonomy in how you run the counter and interact with customers
The chance to grow in a business that rewards initiative, not just tenure
Sound like your kind of role? Click 'Apply Now' to join one of the UK's most trusted names in plumbing & heating sales.