Job Description

As one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We have an exciting opportunity for a Retail Sales Advisor to join our team in our London stores.

This is a permanent full-time role working 36 hours per week across 5 days. These days could be any days from Monday-Sunday. You'll need a flexible approach to your hours, and overtime to cover holidays will also be required from time to time.

This role would cover our stores in: Hammersmith, Ealing, Richmond, and Putney.

We offer a competitive salary, paying 13.41 per hour, and great benefits which include: an annual discretionary bonus, a quarterly targeted bonus scheme, 28 days holiday increasing to 31 (pro rata) with service, enrolment on a BUPA medical cashplan, discounted travel money, free uniform, and a full training programme. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.

Main Responsibilities

The successful candidate will be responsible for:

Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales Achieving and where possible exceeding individual and team sales and service targets Identifying opportunities to cross sell various products and services Effective and accurate cash handling and reconciliation Ensuring the store meets all operational standards and the highest levels of presentation are always maintained Adhering to all Company Policies including Health and Safety, AML and Security Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met Ensuring telephone calls are answered in a prompt, polite and professional manner Undertake marketing initiatives, to promote the Bureau and increase brand awareness Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required:

Demonstrable excellent customer service experience ideally obtained in a cash handling environment Experience of working with foreign currencies is preferred

Competencies required:

Demonstrable superior customer service skills Numerate, with excellent accuracy and an eye for detail Comfortable communicating on all levels including within the business and to external customers and suppliers Must be flexible and have a can-do attitude and approach
Job Types: Full-time, Permanent

Pay: 13.41 per hour

Expected hours: 36 per week

Additional pay:

Bonus scheme Quarterly bonus Yearly bonus
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person

Reference ID: South-West London - May 2025