Job Description

The Commercial team has been established to deepen our reach into the visitor market and to help convert visitor interest into guest experiences that include VIP tours of our animals, luxury accommodation, corporate away-days, heritage engagement and so much more.


Reporting to the Commercial Business Development Manager, your role will involve a proactive approach to guest enquiries that will see maximum conversion into engagements with Longleat.

Key duties will include:

Maximize opportunities to increase sales by understanding the features, benefits, unique selling points and other relevant information of our product and services. Manage incoming enquiries, updating existing bookings, and secure business in line with agreed strategies, booking policies and procedures. Responsible for contacting potential and existing customers to optimize commercial opportunity. Keep up to date on products, services, pricing, and special promotional offers. Maintaining high standard of communication with guests including understanding and resolving guest complaints and enquiries and ensuring confirmation of bookings. Co-ordinating the booking journey from enquiry to sale. Working with our booking systems along with a guest focused service at all times ensuring that all work is completed to the highest standards of the brand.

About you

GCSE English and Maths to grade minimum C. (Essential) Experience of working to revenue targets Experience in delivering and exceeding sales targets. Outbound sales experience. Experience of working with service level agreements Experience of providing administrative support within a professional organisation dealing with internal and external clients Experience of working in a busy office environment and managing time effectively. Knowledge of bookings systems but full training will be given Excellent MS Office skills, including Excel.

A little about us

At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.


With a core business of around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.

Our values

At Longleat, we believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.

Why join the Longleat team?

In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.


You will receive attractive benefits that include:

29 days holiday inclusive of bank holidays, rising to 31 days at 5 years' service. Unlimited free entry to Longleat for our employees Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata 50% off Annual passes for Friends and Family Discounts on food and beverages and retail merchandise 20% off VIP Experiences, 10% off Accommodation Discretionary bonus scheme Employee Assistant Programme Employer contributory pension scheme Life assurance scheme Perks at work Range of flexible working schemes Great progression opportunities available.

Your contract

You will be on a permanent 40 hour contract.


You will be working 5 days out of 7 with working hours to vary over a 7 day rota basis, including weekends, evenings and bank holidays as required.

Location:

On Site - Longleat (Warminster, Wiltshire, BA12 7NW)

Sounds great! How do I apply?

If you are interested in this role, please apply online. Interviews may take place on a rolling basis. We reserve the right to close this advertisement early if enough suitable applicants are received.



No Agency Please.