Responsible for providing excellent customer service and working to company standards at all times.
Responsible For:
Supporting the Branch Manager
Handling inbound sales enquiries on the telephone and via e-mail, which involves checking stock levels and pricing using company database.
Processing sales orders using company database.
Dealing with customer queries, obtaining technical information regarding products where required and general customer service
Responding to customer enquiries on the phone or via e-mail or via web based sourcing tool
Sourcing items from other suppliers when required
Maintaining high standards of administration and customer service to achieve maximum profitability & service level
To positively promote the company and its products and services and ensure that a professional image is provided at all times to customers and colleagues
To undertake, when requested by the Branch Manager or Company Directors, additional reasonable tasks and responsibilities not outlined above in order to support the success and continuing performance of the department and company
To abide by the company's confidentiality agreement when carrying out all tasks as part of this role
Key Skills Required:
Experience in Sales is preferred
The ability to work under pressure in a busy fast paced environment
Ability to organise, prioritise, multitask, be flexible and meet deadlines
Negotiating skills
Willingness to learn and be flexible in their working arrangements
knowledge in engineering & related products
Enthusiastic, driven and sales orientated
Excellent communication skills, telephone manner and technique as well as good interpersonal skills
Effective numeracy, literacy and word processing skills
Ability to work well with others and be a team player
Commercial awareness i.e. good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures
The ability to handle confidential information in the appropriate manner
Knowledge Required:
Good ICT skills including working knowledge
Good working knowledge of Microsoft Excel and Outlook and Microsoft OneNote
General knowledge health and safety procedures
Experience (and/or) Qualifications Required:
Standard grades in English and Maths as a minimum
Salary Negotiable
Job Types: Full-time, Permanent
Additional pay:
Bonus scheme
Benefits:
Company pension
Cycle to work scheme
Health & wellbeing programme
On-site parking
Schedule:
8 hour shift
Monday to Friday
Experience:
Sales: 1 year (preferred)
Sales administration: 1 year (preferred)
Work Location: In person
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