Job Description

Overview

As we continue to grow, we are looking for a dynamic, highly driven and focused person who thrives in Sales and can demonstrate their ability in achieving KPI's. Sales is the first part of the customer journey with Imagine Cruising; therefore, we are looking for an individual who has the passion and skill to provide excellent service to our potential customers and be a proud cruising expert.

Duties

To service Inbound Sales Calls and convert from enquiry to a booking To service enquiries generated via the website and convert to a booking Provide excellent customer service, understanding the customer's needs, building rapport and bringing to life bucket list holidays Follow a proven Sales structure and consistently hit KPI's in conversion rate, margins, data capture and call handling Making accurate cost calculations, providing customers with quotations quickly and efficiently Produce accurate administration work to complete the booking process Follow the call centre compliance guidelines that include adhering to the GDPR and Data protection policies Work proactively as part of a small team within a large department of Sales Advisors, bringing positive energy and drive to a fast-moving environment

Skills

Highly motivated individual who is results orientated, driven to accomplish goals and has a high degree of self-motivation Ability to establish rapport with customers and build relationships Positive mindset to add to an upbeat and happy working environment Can be flexible in approach and able to work evening shifts and weekends Good working knowledge of Excel, Word, Outlook and can juggle using different systems Travel industry experience would be beneficial but not essential. Full training will be given to the successful candidate Must have experience in a Sales environment, call centre ideally but not essential
Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Ability to commute/relocate:

Wiltshire SN4 8SY: reliably commute or plan to relocate before starting work (preferred)
Experience:

Travel Industry: 1 year (preferred)
Work Location: In person