Job Description

Aftercare Sales Manager

Woking

The PSD Sales & Aftercare Manager is centred on customer experience, contract growth, after-sales revenue. The role is responsible for driving and managing the commercial and customer-focused activities of the Product Support Department. This role ensures that customers receive exceptional post-delivery support through service contracts, aftercare packages, and effective coordination of spares, repairs, and warranty-related enquiries. This role works closely with the PSD Install & Service Manager to provide a seamless service from installation through ongoing aftercare.

The primary areas of responsibility include:

Service Contracts & Aftercare Sales Customer Relationship Management & After-Sales Experience Product Support (Spares and Repairs)

Key Tasks:

Service Contracts & After-Sales

Responsible for managing, maintaining, and increasing the number of service contracts across both existing customers and new prospects. This includes generating accurate quotations (directly with customers or in collaboration with the Sales Team) and processing sales orders from initial enquiry through to delivery or collection readiness.

Lead, manage and grow the portfolio of service contracts with existing and prospective customers. Generate quotations and process sales orders from initial enquiry through to delivery/collection readiness. Ensure all service contracts are supported by correctly signed agreements detailing scope, charges, and contract duration. Oversee compliance with service checklists and standards outlined in each contract. Conduct proactive customer liaison to maintain high service satisfaction. Work with the UK Sales Team to identify and target potential new contract customers. Ensure accurate and timely invoicing for all contracts. Prepare costed quotations with achievable timescales. Work with the Service Support Administrator to coordinate all paperwork, certification, and delivery of required parts. Provide progress updates to the Sales Team regarding spares/contract planning. Lead, train and support the PSD team to ensure capability, confidence and high performance.

Product Support (Spares & Repairs)

Responsible for managing the supply of spares and or repairs for the Semmco products. This responsibility includes:

Manage the supply of spares and repairs across the Semmco product range. Maintain clear, proactive communication with customers on progress and timelines. Keep the Sales Team informed of significant updates or issues. Ensure accurate and timely invoicing for all spares and repairs.

Customer Relationship Management & After-Sales Experience

Provide technical support to customers where required. Manage customer complaints or concerns promptly, professionally, and to full resolution. Escalate issues to the Operations Manager when appropriate. Respond quickly and professionally to all PSD enquiries, including those received via the sales@ inbox. Always ensure PSD coverage and uphold a professional standard of communication.


If you feel you're the right fit for this position, please click 'apply' to join our team!

PLEASE NO AGENCY CONTACT - WE OPERATE AN EXCLUSIVE RECRUITMENT PARTNERSHIP WITH OWEN DANIELS CONSULTANCY.

Please contact Owen Daniels for any recruitment questions.