Job Description

Description

InsureandGo is one of the UK's leading travel insurance specialists, proudly helping customers travel with confidence for over 20 years. With an outstanding 4.9-star Trustpilot rating, our reputation is built on consistently delivering exceptional customer experiences.


We're proud to be a Which? Recommended Provider, and our award-winning policies are 5-star rated by Defaqto. From offering specialist cover for pre-existing medical conditions to supporting customers when they need us most, we believe travel should be accessible to everyone.


We're now looking for a Sales Agent who leads by example, inspires team spirit, and drives high performance -- all while putting exceptional customer service at the heart of everything they do. If you're passionate about delivering service excellence, and thrive in a fast-paced, ever-changing environment, this could be your ideal next step.

Why Join Us?

Competitive Starting Salary: 24,525, plus a guaranteed 210 monthly training bonus for the first 6 months. Earnings Potential: Uncapped commission paid monthly, with average additional earnings between 6,000 and 15,000 annually Elite Bonus: Quarterly uncapped bonus opportunities. 32 days' annual leave (including bank holidays) plus 1 day off for your birthday because your worth it A great benefits package, including:
o Company-paid health cash plan

o Company pension scheme

o Holiday buy scheme

o Staff discounts on travel insuranceOngoing training on our products Real career progression opportunities -- we love to promote from within. A supportive, friendly team where your ideas and input are valued. Based in Southend, with easy transport links and plenty of nearby amenities.

Operational Hours:

Monday to Friday:

8:30 AM - 8:00 PM

Saturday:

9:00 AM - 5:30 PM

Sunday:

10:00 AM - 5:00 PM

Key Responsibilities

Deliver friendly, expert service that reflects InsureandGo values, supporting customers with pre-existing medical conditions. Listen empathetically, respond professionally, and resolve queries promptly to ensure customers feel supported. Handle a variety of enquiries calmly and confidently, guiding customers through policies and claims. Meet quality goals like first-call resolution and customer satisfaction, while maintaining a personal touch. Engage in ongoing training to improve knowledge and skills for career growth. Collaborate with colleagues to enhance customer experience and share constructive feedback. Adhere to FCA regulations, data protection, and internal policies, staying updated to ensure compliance.

What We're Looking For

Experienced in delivering exceptional service in a

customer service or contact centre environment

. Confident working towards

sales and service targets

, with a clear understanding of what great performance looks like. Skilled in

building rapport

and creating positive customer experiences--especially for those who need extra care or reassurance when travelling. Comfortable navigating

contact centre systems and processes

, and able to handle multiple tasks efficiently. Proactive and

solution-focused

--you think ahead, solve problems quickly, and always look for ways to improve. A strong

team player

who thrives in a collaborative environment and works hard to support shared goals. Passionate about helping people and

making a real difference

with every call, email, or chat.

About InsureandGo

InsureandGo, a leading travel insurance specialist, has been safeguarding travellers' adventures for over two decades, covering more than 27 million individuals since its inception in 2000.

With a commitment to inclusivity, the company offers policies accommodating all ages and considers various medical conditions, ensuring comprehensive protection for a wide range of travellers.


At the heart of InsureandGo's success is its dedicated team of over 150 employees.

The company fosters a dynamic and collaborative work environment, engaging staff in exciting projects alongside industry experts. Employees benefit from exceptional perks, including competitive salaries with top agents earning around 33.6k on average, flexible working arrangements, and robust career development opportunities. The workplace culture is both supportive and inclusive, reflecting the company's core values.


Beyond professional commitments, InsureandGo emphasises team bonding through various events throughout the year, fostering a fun and progressive atmosphere where everyone's contributions and ideas are valued. The company is also dedicated to community engagement, regularly organising charity days and environmental initiatives like beach clean-ups, underscoring its commitment to social and environmental responsibility.


For those interested in joining a friendly team dedicated to helping people secure the travel coverage they need, InsureandGo encourages prospective candidates to explore current openings and consider becoming part of their mission-driven organisation.