Job Description

Job Title: Customer Sales Agent

Location: Stansted Airport - (with some shifts in Liverpool St & Stratford)
Hours: Full-time (40 hours per week)
Shifts: Combination of daytime and evening/night shifts
Salary: Base salary + Bonus + Target based commission + Overtime

About Flibco

Flibco is a fast-growing European travel company dedicated to making airport transfers simple, reliable, and affordable. Operating in multiple countries, we connect passengers to major airports with our comfortable and convenient coach services. In London, Flibco is expanding rapidly -- and we're looking for enthusiastic people to join us in shaping the future of smart, stress-free travel

About the Role

We're looking for a proactive and motivated Customer Sales Agent to join our team selling Flibco coach tickets in Stansted & London. You'll be the face of the brand -- engaging with travellers, promoting ticket sales, providing excellent customer service, and ensuring a smooth, positive experience from first contact to purchase.

This role is ideal for someone who thrives in a dynamic, customer-facing environment and can perform confidently when working independently, as well as part of a team.

Key Responsibilities

Actively approach and engage potential customers to promote and sell Flibco coach tickets. Deliver excellent customer service by answering queries, providing travel information, and assisting with ticket purchases. Meet and exceed daily and weekly sales targets through proactive and confident selling. Provide regular, up-to-date reports on coach arrivals and departures via various channels Maintain accurate records of sales and transactions. Always represent the Flibco brand professionally and positively. Work independently and take initiative to maximise sales during quieter periods. Collaborate with the wider sales and operations team to ensure smooth day-to-day service delivery.

Requirements

Proven experience in sales, customer service, or a similar face-to-face role is essential. Excellent communication and interpersonal skills. Confident, outgoing, and self-motivated with a strong drive to meet targets. Ability to work both independently and as part of a team. Flexible to work a rotating shift pattern including day and night shifts. Reliable and punctual, with a professional approach. Fluent English (additional languages are a plus).

What We Offer

Competitive base salary. (Increased when working night shift) Bonus and commission structure based on sales performance Company pension scheme Full training and ongoing support Opportunities for career growth within an expanding international transport company A friendly and dynamic working environment
Job Types: Full-time, Part-time

Pay: 28,000.00-40,000.00 per year

Expected hours: 40 per week

Benefits:

Company pension Employee discount Free or subsidised travel Health & wellbeing programme Store discount
Work Location: In person