Job Description

Established for over 10 years Invictus Active are one of the leading suppliers of wheelchair and mobility equipment in the UK. Specialising in the active user market they help people find the best products for their needs to be as independent as possible. Office, showroom, workshop and warehouse all within a new unit with modern facilities and working environment.

Key tasks and responsibilities:

Responding to customer enquiries and follow up Updating customer database and setting tasks Generating quotes and invoices using Xero Post sale customer follow up Checking and reconciling supplier invoices Processing website orders ready for packing Answering phone calls and speaking direct to customers Managing incoming leads channel and actioning appropriately

A typical week at Invictus Active would involve:

1) Processing orders onto our system and printing labels ready for the products to be packed and dispatched.

2) Checking orders are correct with warehouse staff once packed before courier collection.

3) Emailing and calling customer enquiries received to answer questions and qualify leads for the sales follow up.

4) Assisting with marketing activities such as content for social media.

5) Following up orders contacting customers to ensure happy with purchase and to generate customer review.

6) Listing products on eBay, Gumtree, Facebook and other platforms.

7) Being involved in wider tasks connected to sales and marketing and assisting with new projects.

8) Other tasks and projects relating to admin, sales and marketing - the role can and will become more dynamic with the right attitude and enthusiasm.

To be successful at Invictus Active you need to be:

Have experience in a similar role of office admin and sales Able to follow processes well and be dynamic to the wide varied daily tasks Keen to learn about the products we sell and show genuine interest Work within a small team (less than 5) and use own initiative Good IT skills and familiar with Google Sheets Some background of book keeping would be of benefit
Note: This job description is not intended to be all-inclusive. You may be expected to perform other related duties to meet the ongoing needs of the organisation.

Job Types: Full-time, Part-time

Pay: 23,500.00-24,500.00 per year

Expected hours: 30 - 35 per week

Application question(s):

Do Invictus Active sell mobility scooters? List 3 products that Invictus Active sell.
Experience:

Sales administration: 2 years (required)
Language:

Fluent English (required)
Work Location: In person