Job Description

Overview

An exciting opportunity has arisen for a Sales & Customer Care Coordinator to join The Path Entertainment Group and work across our London experiences, MONOPOLY Lifesized and The Paddington Bear Experience. In this role, you will work with both the Sales & Ticketing team and the Groups team to ensure the highest standards of customer care are maintained and have a committed work ethic.

We're looking for a detail-oriented person with strong administration skills, adept at processing a high level of enquiries whilst maintaining seamless communication amongst colleagues and customers alike. You'll need a confident phone manner, working efficiently whilst offering a personal touch and care with each customer enquiry.

Revenue, Sales, and Controls

As part of the Sales and Ticketing department, cover the Box Office and Groups email inboxes and phone lines when needed. Assist the Groups team with the receiving and initial processing of groups and corporate enquiries as required. Ensure our ticketing practices operate in accordance with policy,procedure, marketing strategy and general good practice.

Customer Care:

Ensure the highest level of customer experience at MONOPOLY Lifesized and The Paddington Bear Experience,and any other future Venues and Attractions by The Path Entertainment Group, in conjunction with the General Manager and Welcome Host team. Assist customers and corporate clients through the various stages of the booking process; making, amending and cancelling bookings as necessary. Where required, notify Welcome Hosts and ticket agents of any cancelled performances, or amended performance times. Ensure customers are contacted promptly, courteously, and efficiently. Be the first point of contact for our diverse customer base, ensuring that all manner of customer queries are handled efficiently. Proactively contact customers as required to ensure they receive their pre- and post-visit emails, plus any additional communications. Liaise with line manager to resolve issues arising from dissatisfied customers, reaching satisfactory outcomes. Work with line manager on maintaining company-wide customer care standards. Monitor our online reviews across various platforms, reporting and responding as necessary.

What we offer you:

An exceptional role within a fast-growing, progressive company with opportunities to grow & develop. Company pension. Flexibility to progress within the business and move between all of our venues. Close to local Transport (Bus, Tube, Overground).
Job Type: Full-time

Pay: 29,500.00 per year

Benefits:

Discounted or free food
Work Location: In person