Job Description

Job Title: Sales & Lettings Admin Assistant

Location: Port Solent

Job Type: Full-time, Permanent

Working Hours: Monday to Friday, 08:30 - 17:00

Salary: Competitive salary based on experience and industry knowledge

Full

Marina & Hampshire Life Homes is seeking a dedicated and experienced Sales & Lettings Admin Assistant to join our dynamic team in Port Solent. This role is ideal for someone with a strong background in customer service and property management, who thrives in a fast-paced, client-focused environment.

Principal Responsibilities

Deliver exceptional customer service to all clients

Support the team with administrative tasks related to sales and rentals

Schedule and manage property viewings

Conduct tenant referencing checks

Arrange inventories, mid-term inspections and check-outs

Co-ordinate tenancy agreements and renewals

Welcome new tenants and hand over keys in the office

Oversee the renewal process for existing tenancies

Handle maintenance requests and ensure timely resolution for managed properties

Schedule and follow up on Gas Safety and Electrical Certificates

Communicate with contractors, landlords and tenants to co-ordinate maintenance work

Follow up on outstanding and approved maintenance tasks and inspections

Utilise our client management system (Jupix) to log property details and maintenance activities (full training provided)

Stay informed about relevant legislation including Section 21, Section 8, Section 13 and the upcoming Renters' Reform Bill

Preferred Experience

Minimum 1 year of experience in customer service.

Minimum 1 year of experience in property management.

Work Location: On-site in Port Solent

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Company pension On-site parking
Schedule:

Monday to Friday
Work Location: In person