Job Description

Fixed Term Contract - 9 Months

Part time (30 hours per week)

As our Sales and Lettings Officer, you'll play a key role in helping people in Gloucestershire, Herefordshire and beyond find a home through our estate agency - TwoCan.


Delivering an exceptional customer experience, you will work with clients looking for Shared Ownership, lettings and low-cost homeownership options. You'll coordinate a smooth journey from new enquires, to viewings, through to completion of contracts and handing over keys. Working closely with our development team you will also help choose the finishing touches for new build homes.


What you'll bring to our team


Using your skills and experience, you will take responsibility for the day-to-day operations of TwoCan. You'll take pride in finding new sales opportunities and seeing sales and lets through to completion. Building good relationships with clients, external partners and our internal teams, you will solve problems and provide a friendly customer-focussed service.

What we're looking for

Ability to work independently and manage your own workload effectively to deliver operational plans. Experience in sales and lettings of homes at a housing association or estate agency - an understanding of the housing sector or closely related field would be an advantage. A proven ability to manage the full cycle of the sales service in line with relevant legislation and best practice with a good understanding of GDPR and anti-money laundering measures. Formal sales training or previous experience as a negotiator within a sales or lettings role and experience of selling Shared Ownership properties would be an advantage. Able to promote a sense of honesty and openness amongst colleagues and other stakeholders.

Qualifications

Good general standard of education to NVQ level three or equivalent Industry specific qualifications / membership to TPI etc would be desirable

People lie at the heart of Two Rivers Housing's success and we offer great rewards in return for great contributions from our staff.


We have always been deeply committed to training, motivating and developing our staff in a variety of ways, and our continuing focus on this has been recognised by several prestigious external organisations. We are particularly proud to have earned our place in the Sunday Times 'Top 100 Best Not for Profit Organisations to Work For' and we have held the Investors in People 'Gold' accreditation for several years now. We've also won awards for our apprenticeship training programme.


Here are just a few of the many reasons why we - and others - think Two Rivers Housing is an excellent organisation to work for.

We're a not-for-profit community association that makes a real difference to the lives of thousands of people. We work in a modern, environmentally-friendly office, which has been nationally-accredited for energy-efficiency, sustainability and workplace safety. We offer a flexible approach to working styles and work-life balance, including options to use our flexi-time scheme, agile working policies and our job-share and part-time contracts. We run employee engagement initiatives and a reward scheme to recognise individual and team contributions. We believe in having fun at work too! We run social events, summer barbecues, morning briefings with breakfast thrown in, an annual all-staff awayday and there's always a plentiful supply of cake to raise money for charity and celebrate special occasions! * We support every member of staff to provide one day each year to support community projects that are really valued by the organisations and charities we help through activities such as gardening, litter-picking and painting.