Job Description

Purpose of the role:

To support and administer the selling of Assured fertility treatment packages to patients, supporting them through the sales process and with their treatment pathway. You will also be required to build, maintain and administer relationships with the clinics we work alongside in order to help achieve greater referral volumes.

Key responsibilities:

Dealing with incoming enquiries both via phone and email Actively chasing enquiries to convert to sales Issuing contracts to patients and managing questions surrounding contracts Chasing and taking payments Sending finance applications Maintaining patient records Maintaining excellent relationships with patients, including care calls and feedback for clinics Creating and maintaining excellent relationships with partner clinics, ensuring that we maximise referrals from each clinic Updating internal systems including Tresorit and Pipedrive and the AF portal Provide support to others in the company if required Keeping up to date with developments in the fertility world and taking a keen interest in fertility "hot topics" and news Championing the core values of Assured Fertility, delivering excellent customer service and positive management of the patient journey
Required Skills:

Exceptionally empathetic and a passion for customer service, with a proven track record of understanding a customer's perspective, putting the customer first, addressing a customer's concerns and securing resolution when issues arise Knowledge of IVF and other fertility treatments Experience of dealing with clients/patients on the telephone Performance driven, with the ability to manage in a fast-paced environment Self-motivated and able to prioritise Excellent communication skills, diplomatic, tactful and the ability to deal with difficult situations Excellent record keeping skills Organised and able to multi-task Strong commercial instincts and experience of setting and meeting targets Excellent skills of persuasiveness Outstanding people management skills Numerate Excellent time keeping I.T. Skills Ability to adjust to changes Ability to plan and prioritise Attention to detail

Teamwork is a vital aspect in the success of Assured Fertility and all members of staff are expect to:

Maintain quality systems and procedure in line with internal / external requirements Promote and comply with the company's policies, equal opportunities and any other policies adopted for the wellbeing of patients, staff and visitors Actively look for, recommend and as appropriate implement improvements to their own role and other company activities Take an active part in regular team meetings and be involved in the general development of the company, always ensuring effective communication Cover for absent staff as appropriate and reasonable Promotes the activities of the company by involvement in marketing, publicity, promotions, drives or events if requested Display at all times personal standards that portray and maintain Assured Fertility's profile and image Obtain and evaluate information in order to contribute to the decision-making process within the company Maintain effective partnerships at all working levels
Undertake any other duties required by management

Employment is subject to status to work in the UK and 2 satisfactory references.

Own transport is necessary due to office location.

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

On-site parking
Ability to commute/relocate:

Alderley Edge, SK9 0EA: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have you worked in a healthcare environment (excluding beauty salons) and if so for how long?
Experience:

patient sales: 2 years (preferred)
Work Location: In person

Application deadline: 15/10/2025
Reference ID: AF Patient Sales