Job Description

About the Role

We are seeking a detail-oriented and proactive

Sales and Processing Administrator

to join our team. In this role, you will support our sales function by managing order processing, maintaining accurate records, and ensuring a smooth customer journey from initial enquiry through to delivery and aftercare.

Key Responsibilities

Process customer orders accurately and efficiently using our CRM and ERP systems Generate quotes, sales confirmations in line with company procedures Act as the first point of contact for incoming sales enquiries (phone/email) Liaise with internal departments (production, logistics, finance) to ensure smooth order fulfilment Maintain up-to-date customer records and order status updates Assist the sales team with administrative tasks such as preparing proposals, presentations, and reports Monitor stock levels and coordinate with purchasing when needed Handle customer queries and complaints professionally, escalating where necessary Provide excellent aftersales support and maintain positive client relationships Support ongoing improvements to the sales administration and processing workflows

Skills and Experience Required

Proven experience in an administrative or sales support role Strong organisational skills and attention to detail Excellent written and verbal communication skills Proficient in Google Suite (especially Sheets, Slides, Docs, Gmail); experience with CRM/ERP systems is advantageous Ability to multitask and prioritise effectively in a fast-paced environment A proactive and customer-focused attitude Experience in manufacturing, construction, or distribution (preferred but not essential)
Job Type: Full-time

Pay: 23,873.60-25,158.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Casual dress Company events Company pension Free parking On-site parking Transport links Work from home
Schedule:

Flexitime Monday to Friday
Work Location: In person