Job Description

Job Title: Sales and Reservations Manager

Salary: 35,000 + up to 30% bonus (yep, that's up to 10.5k!)

Location: London Office - with one work-from-home day a week

Reports to: Head of Sales

Who Are We?

NQ64 Arcade Bar was born in Manchester's Northern Quarter, dreamed up by Andy, Matt, and a bunch of other sound humans. We're bartenders first, arcade nerds second, and always obsessed with giving our guests a legendary time.

From Street Fighter to sour beers, we serve nostalgia with a twist - and our bars are growing fast across the UK.

What's the Role?

As

Sales and Reservations Manager

, you'll be the go-to person for managing and converting group booking enquiries across 13 of our venues. You'll live and breathe sales, juggle inboxes with ease, and help us smash revenue targets - all while making sure guests get the unforgettable NQ64 experience they came for.

You'll work closely with the Head of Sales and support the Senior Sales Manager, managing inbound leads and pushing proactive outreach.

What You'll Be Doing:

Not restricted to

Own and manage daily inbound enquiries (email, phone, DMN and other avenues) for all 13 sites

Coordinate bookings of up to 100 guests London and 60 regional

Handle food orders, supplier relations, pre orders, allergens and communication

Gain post-event feedback and follow-ups from larger bookings

Be the go-to for DesignMyNight admin and venue comms

Manage lost property and general guest enquiries

Handle shoot and dry hire enquiries

Organise and lead client site visits

Spot upselling opportunities and increase revenue where possible

Keep reporting tidy and insightful - bring those ideas to the table in team meetings

Support on big showcase events and busy venue days

Help support proactive outreach

What You Bring:

1+ year of sales experience

, ideally in hospitality or events

Strong

proactive sales

skills - you don't wait for leads to land in your lap

Experience with Collins

(DesignMyNight) is a big plus

Sharp eye for detail and top-tier inbox game

Excellent communicator - written and verbal

A people person - internally with our venue teams and externally with clients

Target-driven with a hunger to exceed goals

Curious, creative, and always up for testing new ideas

A love for hospitality - bars, events, nightlife... it's in your blood

Resilient, positive, and solution-focused

Most importantly,

you're kind

and authentic

What We Bring:

Flexible working & travel

opportunities

Free gym membership

Conscious pensions

- doing our bit for your future

Free therapy, bike scheme

Good times on the company tab

(cheers, Andy & Matt)

Company awards

- because wins deserve recognition

A genuinely supportive and fun team

Job Type: Full-time

Pay: 35,000.00 per year

Benefits:

Company pension Employee discount
Work Location: In person