Job Description

About Us

Xplore! Science Discovery Centre is a unique visitor attraction and educational charity in the heart of Wrexham city centre. It is the place where science comes alive, as there is nothing quite like it in the region. The team at Xplore! are passionate, committed, and welcoming to all. Xplore! is a flexible employer able to facilitate a wide range of personal circumstances, allowing a wider range of people to be involved in the important job of inspiring future scientists.

About The Role

Xplore! currently has an exciting opportunity for the right candidate with great customer service skills to join the Front of House - Sales and Retail Team. This varied role will involve providing a comprehensive sales, information, and ticketing service to visitors, alongside the operation of a retail and cafe facility within the Science Discovery Centre. The ticket desk, shop and cafe will be open 7 days a week. Weekend availability and holidays are essential to the role, whilst this is a casual contract, the opportunity to work additional hours may be available during weekdays to meet the needs of the business. A full understanding of retail environments, including stock rotation, experience of merchandising, cash handling and upselling techniques is essential to the role. Experience working in a cafe environment is required as you will be taking orders, preparing our expanding selection of foods, keeping the products fully stocked and making fresh pizza! This role is public-facing, therefore excellent standards of customer service and care are required. Working closely with the Customer Services Coordinator, you will be reporting on sales and stock, using our Epos system and the day-to-day running of the Front of House area. A comprehensive training programme will be provided to you in catering, till systems and health and safety.


The ability to speak Welsh is desirable.

About You

The successful applicant will have:

Excellent communication skills Excellent levels of literacy and numeracy skills A clear understanding of a cafe and retail environment A passion for delivering great customer service A flair for creativity with outstanding attention to detail Excellent team-working ability

Wrexham University is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates and will ensure applicants will not be discriminated against due to their protected characteristics under the Equality Act 2010. The University will make all efforts to meet your access requirements, please contact our Human Resources Team as soon as possible to discuss any adjustments you may need.


We welcome applications in Welsh and English. Any applications submitted in Welsh will not be treated less favourably than applications submitted in English.



Programme/Department
Xplore! (North Wales Science)
Location
Wrexham
Salary
12.60 per hour
Post Type
Casual
Closing Date
Sunday 04 January 2026
Interview Date
Wednesday 14 January 2026
Reference
2425739
Welsh Language Skills
Welsh language skills are desirable