Job Description

Sales & Service Executive

Location:

Old Trafford Stadium

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

The Role:

The Supporter Services Centre provides Manchester United's valued fans, members, season ticket holders, and prospective customers with support on all sales and service queries around ticketing, membership, hospitality, match day updates and more.



As a Sales & Service Executive, you will be responsible for ensuring enquiries are handled in an informed and highly professional manner, identifying effective solutions where appropriate. To deliver against all sales and performance targets, whilst providing the best customer experience possible, through identifying opportunities to recommend additional Manchester United products.

This role forms a key part in achieving our wider business objectives of delivering revenue generation through intelligent promotion of club products, whilst also ensuring an exceptional experience for each of our 5m+ annual customer interactions.

Key Responsibilities

Lead by example by delivering against all personal targets and objectives. Deliver exceptional service during every interaction with our supporters. Ensure ownership and accountability for performance delivery and address any training and development needs utilising available resources and management support. Work with the management team to identify and deliver positive change and business efficiencies. Handling enquiries via telephone calls, emails, and face-to-face (inbound and outbound) alongside sensitive cross promotion of all product lines. Delivering first contact resolution with all supporter enquiries, whilst ensuring all complaints and areas of supporter dissatisfaction are handled appropriately and to the high standard expected of the club. Ensure every interaction with the Club is delivered to the highest standard of professionalism, accuracy and in line with club and department guidelines.

The Person:

Previous experience in a high-volume, fast-paced contact centre or similar customer-focused environment. Ability to provide exceptional customer service by resolving queries and complains quickly and effectively. Ability to work consistently to targets. Excellent communication skills, self-motivation, and ability to work under pressure. An ability to contribute new ideas to help deliver personal and team operational performance.

What We Offer:

At Manchester United, we recognize that our people are at the heart of our success. That's why we offer a range of rewards designed to support your professional and personal well-being:

Annual incentive scheme

Wellness Support

with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace

Exclusive Discounts

through our United Rewards platform, giving you access to exclusive deals from the club and partners

Gym Facilities

in our onsite locations and opportunities for regular social events and team-building activities

Enhanced family Leave Benefits

and an opportunity to purchase additional holiday days

Enhanced Career Development

with access to professional learning platforms like LinkedIn Learning, and internal training programs

A Supportive Work Environment

that values diversity, equity and inclusion, and individual growth

Our Commitment to You:

At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.

Ready to Join Us?

If this sounds like the perfect role for you, please submit your application by Tuesday 05th August 2025.

Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.

If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.

It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.