Job Description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are seeking a highly motivated and detail-oriented Sales Assistant to support our Account Managers (AMs) based in our London office. This role is pivotal in enhancing commercial efficiency by contributing to the preparation of proposals, renewals, and customer engagements. The ideal candidate will be a proactive team player with a strong understanding of sales processes, excellent communication skills, and the ability to collaborate effectively across teams and with customers.

Key Responsibilities:

Commercial Support:

Work closely with Account Managers to create, revise, and finalise commercial proposals and renewal documents that are tailored to customer needs while remaining compliant with internal guidelines.

Customer Interaction

: When required, engage directly with customers to clarify proposal elements, address queries, and help move opportunities forward. Exceptional verbal and written communication skills are essential.

Complex Deal Structuring

: Support the design of commercial offerings by analysing customer requirements and suggesting tailored, value-driven solutions. Contribute creative ideas for bespoke or non-standard proposals.

Internal Coordination

: Collaborate with internal teams such as the Billing Team and Deals Desk to ensure all proposals and renewals adhere to company policies and compliance standards, while balancing customer priorities.

Process Execution

: Develop a solid understanding of end-to-end sales and renewal processes, ensuring accurate and timely execution that meets both customer and internal stakeholder expectations.

Data Analysis & Tools Proficiency

: Utilise Excel and Google Sheets to generate cost estimates, revenue projections, and custom pricing models. Strong capability with formulas, pivot tables, and data analysis is required.

Multi-tasking & Time Management

: Manage multiple deliverables, timelines, and communications in a fast-paced environment. Strong organisational and time management skills are essential.

Product Knowledge

: Gain and apply a solid understanding of Freshworks' suite of products, plans, and pricing. Use this knowledge to clearly communicate value to customers via commercial proposal and support AMs in strategic conversations.

Qualifications

Bachelor's degree or equivalent practical experience 1+ years experience in a sales support, commercial operations, or inside sales role (ideally within the SaaS or technology sector) Strong proficiency in Microsoft Excel and Google Sheets Excellent interpersonal and communication skills Detail-oriented with strong organisational skills Ability to work under pressure and adapt to a dynamic environment Comfortable understanding and contributing to complex commercial structures

Why Join Us?

This is an exciting opportunity to join a high-performing sales environment where you'll work alongside experienced Account Managers and contribute directly to customer success and revenue growth. You will gain hands-on exposure to fast-paced, strategic sales processes, offering you invaluable insights and experience that can serve as a stepping stone to future roles across the wider Go-To-Market (GTM) function, including sales, customer success, revenue operations, or commercial strategy. If you're looking to grow your career in a collaborative and impactful commercial team, this is the role for you.

Additional Information

These are some benefits you can expect from us in return:

Company funded Life & Long-Term Disability insurance Pension scheme Private Medical Insurance + Health Cash Plan Learning & Reading budget of up to 1,000 per year Fitness budget of up to 30 per month Cycle to work Scheme Company funded daily lunch when in office Company Funded Employee Assistance Program (EAP) for both you and your family 25 days annual Paid-Time-Off (PTO) Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.