Job Description

ZYBER

Zyber (Paint-Decorating, Hardware & Plumbing Supplies) is a leading supplier of premium branded products and services to a wide range of customers. Our stores offer a diverse range of equipment and services which includes Painting & Decorating; Ironmongery; Locks & Latches; Plumbing; Electrical; Hand & Power tools; Screws & Fixings, etc. Our company is now 4 years old and has a team of 20 amazing members which we are looking to expand.

ROLE

Following our expansion Zyber are seeking Experienced Sales Merchant Assistant and amazon store assistant to join our team;

SUMMARY

The ideal candidate with previous Decorating Store Experience or online shop assistant would be preferred. Following introduction Full Training will be given Store based, your demeanour must be a Punctual, Reliable, Flexible & Pivotal nature An expert at building rapport & creating trusted relationships with Customers, above all a team-player Excellent customer service and communication skills Ability to prioritize and multitask effectively The candidate will have a diverse job, where two days is needed on shop floor and the other three days is needed to support our online presence. Job descriptions follows as below:

Shop Floor (Monday & Tuesday):

Welcome customers and provide friendly, professional service. Advise customers on paint products, colours, and finishes. Mix paint to match customer requirements, following safe handling procedures. Maintain stock levels, ensure shelves are tidy and organised. Operate the till and handle payments accurately. Keep the shop floor clean, safe, and presentable.

Amazon & Online Presence (Wednesday, Saturday & Sunday):

Manage Amazon listings: upload new products, update prices, descriptions, and images. Monitor stock levels across platforms to avoid overselling. Process orders quickly and accurately, preparing small items for dispatch. Respond to customer questions/messages promptly and professionally. Monitor reviews and feedback, escalating issues when needed. Support wider online presence, such as Shopify store updates, basic social media posts, and promotions.

Customer Communication:

Respond to SMS, emails, and online enquiries with a professional tone. Provide after-sales support and resolve issues where possible. Keep records of customer interactions for follow-up.

Teamwork & Flexibility:

Work closely with colleagues to ensure smooth daily operations. Provide cover for team members during holidays or absence (with reciprocal cover for your own). Assist with general admin tasks and ad-hoc duties to support the growth of the business.

Benefits of Joining Zyber Team

20 days paid holiday + 8 bank holidays. Up to 40% discount on store products Pension contributions Team building participation at least twice a year. Supportive and flexible team environment. Opportunity to gain experience across retail and e-commerce.
Job Type: Full-time

Pay: 25,400.00-28,000.00 per year

Benefits:

Company pension Employee discount
Education:

Bachelor's (required)
Experience:

Retail sales: 2 years (required)
Language:

Albanian (preferred)
Location:

Wembley HA9 (required)
Work Location: In person