Job Description

Job Overview

Role purpose

To deliver excellent customer service, support sales, and help customers choose the right fish and products while maintaining high shop standards and fish welfare.

Key responsibilities

Greet customers promptly and professionally Ask key questions before selling fish or setups, including tank size, tank type and existing fish Advise customers on fish compatibility, feeding and basic care Actively upsell relevant products such as food, plants, caves, wood and treatments Serve customers in the correct order and manage queues fairly Process sales accurately at the till Help maintain clean and well stocked shelves, fridges and display areas Support tank inspections and report any fish health concerns to supervisors Follow all company procedures for fish handling and bagging Communicate clearly with supervisors and team members
Required skills and qualities

Friendly, confident and professional communication Willingness to learn about fish and aquarium products Good attention to detail Ability to stay calm and focused when the shop is busy Reliable and punctual Comfortable working as part of a team
Experience

Retail or customer service experience preferred but not essential Training will be provided
Job Types: Full-time, Part-time, Permanent, Zero hours contract

Pay: 12.21-14.00 per hour

Expected hours: 30 - 45 per week

Benefits:

Company pension Employee discount Flexitime Health & wellbeing programme Sick pay Store discount
Work Location: In person