Job Description

Are you the kind of person who enjoys turning a frustrated customer into a loyal fan? Do you take pride in getting the job done right? At our Birmingham Office, we're growing our Sales team, and we're on the hunt for an energetic, solutions-focused Sales Executive who's ready to make a real impact.

This isn't just another 9-to-5. It's a chance to grow your career with a company that invests in your success, celebrates your achievements, and empowers you to do your best work every day.

What you'll be doing as a Sales Assistant :

Be the first point of contact

for customers reaching out - no two conversations are the same.

Own the customer journey

- whether it's a simple question or a more complex issue, you'll take full responsibility to resolve it swiftly and professionally.

Handle product/service inquiries

, manage returns or complaints with empathy, and ensure a smooth and positive experience at every touchpoint.

Log and track queries

using our CRM and ticketing systems, ensuring accurate records for every interaction.

Collaborate across departments

, from logistics to sales, to find fast and effective solutions for our customers.

Spot patterns and share insights

- your frontline experience helps us improve our products, processes, and customer experience.

What we're looking for in our Sales Assistant:

1+ years of customer-facing experience

(retail, hospitality, call centre, or similar fast-paced environment) A natural communicator with

excellent written and verbal skills

Strong

problem-solving abilities

- you think on your feet and stay calm under pressure Empathetic, patient, and genuinely driven to help others Comfortable working with multiple systems (training provided, but basic tech confidence is a must) Highly organised with the ability to

multitask and prioritise

effectively A team player who's also happy to work independently and take initiative

Why join us as a Sales Assistant?

Training and onboarding

to set you up for success from day one

Clear development pathways

with opportunities for promotion and salary progression

Monthly recognition awards

, team incentives, and milestone celebrations

Modern office

in central Birmingham - collaborative spaces, break-out areas, free refreshments Regular

team socials, charity fundraisers, and community days

- we believe in giving back and having fun along the way

About Us:

We're a people-first business that puts customer experience at the heart of everything we do. From day one, we've built our reputation on transparency, trust, and outstanding service. Now, as we expand, we're looking for like-minded individuals to help us continue to raise the bar.

Sound like you?

We'd love to hear from you! Submit your CV today!

Job Type: Full-time

Pay: 25,000.00-28,000.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company events Employee mentoring programme Profit sharing Transport links
Schedule:

Monday to Friday
Work Location: In person