Team Frames Limited specialises in windows, doors, and conservatories for the trade.
Due to the rapid growth within our business, we need a Sales Assistant for our recently established Brighton branch.
This role will require someone highly motivated, who has a good eye for detail and is driven to succeed. We are looking for a person who will feel confident dealing with new and existing customers.
Ensuring good customer service is at the forefront of everything we do.
You will be a focused, well-organised, dedicated individual with a passion for providing outstanding customer service and the drive to deliver success.
Our ideal candidate must be comfortable progressing a customer enquiry from start to finish, from the first meeting through to the job being delivered.
In return, we offer full training leading to career progression opportunities, a competitive starting salary, plus a bonus in a supportive working environment.
This role supports the Branch Manager in the day-to-day operations of the branch.
Key responsibilities:
To promote sales at the branch by obtaining new leads that convert to quotes and, in turn, orders.
Ensure the CRM system is kept up to date and utilised to its full potential.
Overseeing the opportunity pipeline and actively following up on outstanding quotations with the remit of converting them to sales.
Provide a professional, dedicated and customer-focused service to all customers, keeping them updated on their quotations and orders while correctly interpreting any requests they have in a timely manner.
To meet and manage customer expectations and to escalate any issues that arise.
Ensure all established administrative routines and records are recorded accurately and are up to date.
Communicate by email in a clear, concise manner and by telephone in a polite, confident way.
Carry out canvassing activities relating to your associated branch or other branches when required.
Assisting in the warehouse when required: putting away glass, and frames, helping load the van, assisting customers with collections, selling ancillaries, etc.
General requirements:
To remain professional at all times with colleagues, customers & suppliers
To maintain the confidentiality of all company information
To investigate, propose & implement improved processes within the branch.
Time management & attention to detail.
Thorough knowledge of MS Office Suite, including Word, Excel, and Outlook.
Ensure all customers' details are correct in line with GDPR (General Data Protection Regulation)
To assist other branches with their workload as required
To keep the branch warehouse & office tidy at all times
Job Types: Full-time, Permanent
Pay: 28,000.00-30,000.00 per year
Benefits:
On-site parking
Experience:
Sales: 1 year (preferred)
Work Location: In person
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