Job Description

Job Advert: IT Account Director - Hardware Break/Fix Services
Corsham, UK
Full-time | Permanent

About Us

We are a leading provider of hardware break/fix solutions, supporting businesses across the UK with responsive, reliable, and high-quality technical services. As we continue to expand our client base and strengthen our service offering, we're looking for an experienced IT Account Director to join our team in Bath and drive strategic growth.

The Role

As our IT Account Director, you will be the senior point of contact for key clients, managing high-value relationships while identifying new opportunities to expand our hardware support services. You'll collaborate closely with our technical and operations teams to ensure we deliver exceptional service, maintain strong customer satisfaction, and achieve commercial targets.

Key Responsibilities

Own and manage strategic relationships with key accounts, acting as their trusted advisor Identify new business opportunities and contribute to revenue growth Lead contract renewals, commercial negotiations, and service expansion discussions Oversee service delivery performance, ensuring SLAs and customer expectations are met Partner with internal teams (engineering, logistics, customer services) to deliver seamless support Develop account plans, forecasts, and regular performance reports Represent the company at client meetings, industry events, and strategic reviews
About You

Proven experience as an Account Director or Senior Account Manager in IT services Strong understanding of hardware break/fix, field engineering, or IT support environments Excellent communication, negotiation, and relationship-building skills Commercially driven with strong strategic thinking and problem-solving ability Confident managing complex accounts and multi-site clients Able to thrive in a fast-paced, service-driven environment
What We Offer

Competitive salary + performance-based comms 20 days holiday + bank holidays Opportunities for professional development A supportive team culture with room to grow
Job Type: Full-time

Pay: From 25,000.00 per year

Work Location: In person