Job Description

Overview

The Sales Administration & Support team plays a vital role in assisting the sales process, ensuring seamless customer interactions and efficient operations. They handle inbound enquiries, qualify leads, schedule appointments for surveyors, and provide essential administrative support. Additionally, they calculate and send out quotes, follow up with potential customers, and maintain accurate records to help drive sales conversions.

Duties

Answer customer calls and emails, providing information and building engagement. Qualify inquiries to assess customer needs and book surveyor visits accordingly. Ensure a professional and friendly customer experience from first contact. Assist surveyors by preparing and calculating quotes based on their measurements and recommendations. Send quotes to customers in a timely and professional manner. Follow up with customers via phone and email to encourage order placement. Accurately update customer details, sales progress, and appointment schedules in the CRM system. Maintain spreadsheets and records to ensure sales data is organised and accessible. Support the sales team with general administrative tasks to improve efficiency. Track outstanding quotes and proactively contact customers to drive conversions. Provide ongoing support to customers, addressing any concerns or questions.

Experience

Previous experience in retail or sales is advantageous but not essential for the right candidate. Strong organisational skills with the ability to manage time effectively in a fast-paced environment. Basic maths skills for handling transactions and managing stock levels. Proficiency in English is required. A friendly demeanour with a genuine interest in helping customers.
If you are passionate about sales and customer service, we would love to hear from you!

Visit our website for more information. www.theshutterstudio.com

Job Types: Full-time, Permanent

Pay: 23,000.00-25,000.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company events Company pension Employee discount
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Reference ID: TSS Sales Assistant
Expected start date: 02/07/2025