Job Description

Description:

We are looking for a polite and friendly Furniture & Outdoor Leisure Sales Assistant. You will be responsible for meeting and greeting customers, as well as merchandising and pricing products. You will provide excellent customer service by assisting customers with purchases, answering queries, and offering product recommendations.

Key Responsibilities

Customer Service

Greet customers warmly upon entering and ensure a welcoming atmosphere Assist customers in selecting and purchasing products, offering expert advice and recommendations Handle customer queries and complaints courteously and efficiently, escalating issues to your Line Manager when necessary Provide product demonstrations or advice as needed, ensuring customer confidence in their purchases

Till Operations

Operate tills efficiently, accurately processing customer transactions including cash, card and other payment methods Provide excellent customer service by assisting customers with purchases, answering queries and offering product recommendations Ensure all till areas are kept clean, organised and adequately stocked with necessary supplies such as bags and receipt rolls Handle returns, refunds and exchanges in accordance with company policies, ensuring customer satisfaction Maintain a friendly and professional demeanour while serving customers, addressing any issues promptly and courteously

Merchandising & Stock Management

Maintain creative and visually appealing displays that adhere to company standards Ensure all stock is well-organised, clean and appropriately merchandised Produce accurate and visually appealing Point of Sale (POS) materials following company templates Keep pricing, product descriptions and promotional signage up-to-date and error-free Monitor and report stock levels, including shortages, overstock, damages and customer requests, to your Line Manager for efficient restocking

Prerequisites

Key Skills & Attributes

Excellent interpersonal and communication skills to engage with customers and colleagues Strong attention to detail in merchandising and product presentation A proactive approach to problem-solving and meeting customer needs Ability to work independently and as part of a team in a fast-paced environment Basic numeracy and IT skills for POS systems and inventory management

Additional Requirements

Flexibility to work weekends, bank holidays and occasional evenings as part of a rota Physical fitness to handle stock movement

Duration

Full time with alternate weekend working rota.

Job Types: Full-time, Permanent

Benefits:

Employee discount On-site parking Store discount
Ability to commute/relocate:

Hassocks BN6 9LY: reliably commute or plan to relocate before starting work (required)
Experience:

Retail sales: 1 year (required)
Work Location: In person