Job Description

8 Hour Sales Assistant

Minimum 1 day a week - Weekend availability needed

Location - Selfridges Champion Concession

Please include availability

Job Purpose

? To maximize sales and provide excellent customer service at all times. Assisting customers in the selection and purchase of products.

? Following all Company standards in relation to customer service.

? Represent the Champion brand to the highest standards in all daily activities.

Key Result Areas

? To maximize every selling opportunity to achieve store and individual sales targets and KPI indicators.

? To provide excellent levels of customer care surpassing customer expectations at every opportunity.

? To identify customer needs and answer all product-related questions. Displaying excellent product knowledge and therefore able to respond to queries regarding price, location, features and benefits of Champion merchandise.

? To follow Company procedures and processes to maintain security of stock, customer records and cash handling.

? To enhance and maintain brand standards of merchandise presentation and housekeeping.

? To take every opportunity to capture customer data in order to augment the Champion database and encourage repeat visits and customer loyalty.

? To resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management.

? To attend and participate in all store meetings and training events as required, ensuring good communication is maintained.

? To foster a team working attitude and be open to constructive feedback.

? To communicate all potential health and safety risks to the store manager and ensure any action complies with Company safety and security procedures at all times.

? To undertake any other tasks as outlined by the store management, being flexible in approach to the business demands.

Competencies and Experience

? Demonstrable experience of retail sales

? Excellent communication skills, both written and verbal

? Demonstrable strong and effective sales skills

? Shows 'hunger' and ambition to achieve Company targets

? Successfully able to handle multiple demands and competing priorities

? Works effectively and efficiently

? Seeks opportunities to be proactive and pre-empt client needs

? Liaises frequently with customers to keep them fully informed

? Shows innovation and initiative in setting customer care standards

Personal Attributes

? Enthusiastic, self-confident and self-motivated

? Understand and represent the Champion brand attributes

? Demonstrates respect and politeness and regularly exceeds customer expectations

? Willing to adapt to change and driven to continually improve

? Always presents a professional image

? Prepared to go the extra mile to achieve targets

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the job.

Job Types: Part-time, Temp to perm

Pay: 12.50 per hour

Expected hours: 8 per week

Benefits:

Employee discount
Application question(s):

What days are you available for work (incl times)
Education:

A-Level or equivalent (preferred)
Experience:

Retail sales: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: In person