Job Description

Position

: Sales Assistant

Location

: Office based, King's Cross, London

Who are we?

We are a fast-growing company specializing in clean label cooking ingredients. Our products contain no colourings, no preservatives, no MSG, no antibiotics, no pesticides, no GMO... When you join us, you become part of the team that is pioneering the future food industry. We love what we do and believe in the changes we can make. We ensure a workplace that encourages growth, flexibility, and creativity. Join the team to shape a healthier, sustainable food industry.

What We Offer

1. Annual Salary: 27,000

2. Personal Development Fund: 2,000/annum for professional training, personal well-being, or work-related skills (e.g., CIPS, language courses in Dutch, French, Japanese, etc.)

3. Annual Leave: 30 days

4. Year-End Bonus: Based on company performance and personal achievements

5. Workplace Pension: 5% employer contribution

6. Free supply of Emma Basic products

7. Private Health Insurance

8. Commute to work support: London fare and lunch

We're looking for a sharp, results-driven Sales Assistant who thrives in a fast-paced environment. You will be responsible for managing sales orders and ensuring excellent customer experience. You will be closely working with our Sales and Supply Chain Managers to ensure smooth delivery of products. Your role will be crucial in driving revenue growth and new business development. This role offers a path into Sales Manager or Account Manager positions as the company grows.

Key Responsibilities

1. Accurately process and manage sales orders to ensure seamless customer experience

2. Monitor stock levels and coordinate with Sales and Purchasing to maintain availability

3. Liaise with logistics providers for proof of delivery (POD), promptly resolve disputes with warehouses and delivery partners

4. Generate customer invoices and credit notes in SAP, ensuring all paperwork is communicated accurately and on time

5. Capture and relay customer feedback (positive and negative) to the wider team.

6. Investigate and resolve customer issues such as product complaints, delivery errors, or shortages.

7. Track customer sales forecasts, identify trends, and provide insights to support continuous improvement.

Technical Key Skills

SAP software proficiency is a plus Excel / data handling proficiency A second European language is a plus

Personal Qualities

Friendly and professional attitude to customer service Precise and articulate verbal and written communication Meticulous attention to detail Ability to prioritize tasks effectively Ability to troubleshoot under tight deadlines A quick learner and self-starter, attack the day, don't wait for instructions

Application

Please send your CV and cover letter to Boris@thebasicingredients.com, telling us why you'd be a great fit for this role and our mission

Job Type: Full-time

Pay: 27,000.00 per year

Benefits:

Company pension Free or subsidised travel
Ability to commute/relocate:

London NW1 1RP: reliably commute or plan to relocate before starting work (preferred)
Education:

Bachelor's (preferred)
Work authorisation:

United Kingdom (required)
Location:

London NW1 1RP (preferred)
Work Location: In person