Job Description

Storage Geeks has grown from strength to strength since the company was started in 2012. The company now boasts four stores including this one in North Kensington .

If you are looking to be part of a

friendly

team where we place the customer at the heart of what we do, then this is the opportunity for you. We help customers every day find the right storage solution for them.

In return for your

exceptional customer service

and

keen sales focus

, we can provide you with

training

, a nice place to work and

supportive colleagues.

No two days are the same in self storage but your focus each day will be:

Responding promptly and professionally to customer enquiries by phone, email, and in person Building rapport and identifying the best storage solutions for each customer including selling merchandise and insurance. Following up on enquiries and converting leads into confirmed bookings Maintaining accurate customer and sales records Handling customer check?ins/check?outs and process payments Supporting light marketing activity to help generate new enquiries Handling customer complaints, communicating and escalating all issues to the Store Manager as necessary. Complying with all operational procedures, ensuring operational standards are maintained. Ensuring that all packaging stock is ordered and kept up to date. Taking responsibility for the safety and security of the store and customers. Complying with all company policies and procedures.
We're looking for someone with:

Previous experience in sales or customer service (phone, retail, hospitality, or service industry) Strong communication and interpersonal skills Confidence to follow up and close sales without being pushy Good organisational skills and attention to detail Computer literate with experience using email, CRM, or booking system Self motivated, reliable, and able to work independently as well as in a team
Job Type: Full-time

Pay: 25,500.00 per year

Benefits:

Company pension On-site parking
Work Location: In person