Job Description

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Overview:

In the role as a Sales Associate, you are passionate about our products & brand to provide Customer Service Excellence at all times whilst building a loyal customer to drive commercial success.

Responsibilities:
Continuously increase product knowledge Follow all provided Collection Training & VM Guidelines Support to maintain the shop floor, assist with visual merchandising, stock management & replenishment Support in all merchandise related processes (e.g. deliveries & returns) Support in all stock take & cycle counts related processes Be familiar with all company store & individual KPI's & targets Follow all provided action plans to improve productivity Supporting in all operations for loss prevention & stock management Build & maintain a strong commercial awareness of competitors & local markets u Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers Establish a customer centric mindset to ensure customer experience Responsible for CRM data gathering & quality management Support store management in transaction, complaint & return handling

Qualifications:
Previous retail, hospitality or customer service experience is required along with an excellent understanding of premium fashion industry Passionate & knowledgeable about the brand Commercial mindset Excellent communication skills at all levels Ability to be flexible & adaptable to the need of the business Willingness to constantly learn & develop Proficient utilization of business systems & latest technology High cultural knowledge & awareness Perceptive of customer needs * Fluent in a second language would be an advantage (spoken & written)"