Job Description

Join the Fortnum & Mason Gifting Team!

For over three centuries, Fortnum & Mason has been synonymous with exceptional quality, timeless style, and the art of luxury living. Our Accessories Department embodies that spirit -- offering a curated collection of exquisite handbags, scarves, jewellery, and seasonal pieces that capture both heritage and contemporary elegance.


Join us in creating unforgettable experiences and joy giving things through our Gifting department.

Why Work For Us:

Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years subject to terms and conditions

What You'll Do:

Delivering an exceptional personalised service for all things fashion and accessories Identifying customer profiles to enhance a storytelling experience Complete transactions of products Replenish stock onto the shop floor

What We're Looking For:

Experience in a fast-paced environment in a similar role/passion in fashion/accessories Brings genuine enthusiasm for British traditional fashion items, inspiring customers with recommendations that elevate their shopping experience. A friendly warm approach with great people skills Flexibility to work various shifts, including weekends Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.


We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.


In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.