Job Description

Description

We're more than just a nursery group. We're the UK's most innovative early-years education provider, proudly certified as a Great Place to Work and ranked the 30th Best Workplace in the UK.

At N Family Club, we dreamed of reimagining early years education. Becoming a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We're proudly making our dream a reality - and we want you to be a part of it!

Our Support Office is the engine that keeps N Family Club running smoothly - from operations and finance to people, marketing, and strategy. We're a tight-knit, fast-paced, and mission-driven team that works together to create exceptional experiences for families and team across all our nurseries. Whether you're a seasoned expert or early in your career, you'll be empowered to grow, contribute ideas, and make an impact every day.

What you'll be doing...

Manage a pipeline of new customers end to end, processing enquiries and turning them into N Family Club members The role is predominantly call based where you will conduct telephone appointments with prospective customers - answering their questions about our nurseries, our educational programme and how we operate: fees, curriculum, policies, registration and onboarding Follow up on outstanding enquiries via telephone and email in an articulate and friendly manner, and take appropriate and timely next steps to move leads down, or out of, the funnel Liaise with support team and FOH / site management to ensure smooth handover to tour, and in parent transitions into the onboarding process Using data to make decisions/strategize and problem solve proactively Log all activity in the relevant tools and systems - especially Pipedrive Work independently to deliver against individual and team targets, but flag issues and risks to managers when / as appropriate (ideally come with a solution, not just a problem!) Review and reflect on own performance and proactively seek to improve knowledge and skills - product, email and telephone etiquette; learn from colleagues Ensure that product and business knowledge is always up to date, and that you can articulate key points clearly and concisely to parents Participate in team strategy and planning discussions

You should have...

A degree or relevant experience in a 'soft sell' customer service/sales role (2 years experience minimum) Ability to work to targets and KPIs at speed Ability to exercise sound judgement based on business and customer understanding to achieve optimal outcomes Ability to manage data strategically, and to use data when making decisions/problem solving Proven ability to deliver key tasks accurately and on-time Experience in working in a collaborative / team-based environment Proven experience in self-learning and honing own skills and knowledge Driven by a 'make it happen' attitude Highly personable and articulate

The N Advantage

Competitive salary

- 27,000 - 29,000, based on experience and dedication

Flexible hybrid working

model for work-life balance

Up to 35 days holiday

- including a personal 'Me' day and Christmas closure

100 annual learning fund

, plus access to in-house development opportunities

Enhanced family leave

for parents, carers, and more

40% childcare discount

, plus 6 emergency days annually

And that's not all!

5-year loyalty bonus

- around-the-world trip + 2 bonus weeks off

10-year loyalty bonus

- 'Out of this world' experience + 2 extra weeks off

Referral bonus

- earn up to 1,000 per successful hire

Amazing discounts

- save on groceries, shopping, fitness and more

Travel support

- season ticket loans and cycle-to-work scheme

Socials & wellbeing

- annual parties, team events, gym discounts, and online fitness

Making an impact...

At N Family Club, we do things differently. We support and celebrate individuality, champion diversity, and give every team member a voice. Our culture is rooted in respect, collaboration and a shared passion for early years education.

We invest heavily in your growth - from career progression and in-house training to mentorship and personal development. With innovative environments, top-tier benefits, and a focus on wellbeing, we're building a workplace where people thrive, and children soar.

Join N Family Club today and help us reshape early education from behind the scenes.

What's next?

If you think you got what it takes, click apply and fill in our super quick (1 min) application form!



If you want to read more about N, our benefits and work culture, visit our Careers website or our Glassdoor Page.

About N Family Club

We began with a dream. To be the highest quality, and most loved, early years education group in the UK. We imagined a future of early years education that was different. Where a focused, curriculum-led approach would inspire big dreamers and big career movers. Where children are prepared for this ever-changing, modern world and where people come to life when they come to work!

At N, we have a commitment to safeguarding our children and thoughtfully prioritise the safety and well-being of everyone in our nurseries. As part of our commitment to ensuring a secure environment, we diligently adhere to the guidance provided by regulatory bodies. Our dedication to safer recruitment practices is underscored by our compliance with key legislation designed to protect vulnerable individuals.

By embracing these laws and legislation (DBS Code of Practice; DBS Referral Guidance; Rehabilitation of Offenders Act 1974 and Regulated Activity), we uphold the highest standards of safety and accountability, fostering a nurturing environment where everyone can thrive.



Click here for more information on our commitments.

In line with Safer Recruitment and Keeping Everyone Safe, N Family Club will carry out online searches for all shortlisted candidates including a Google and Social Media search. Any information found from the online searches, may be discussed at the interview stage.