Job Description

Overview:

At Missoma, we believe jewellery is more than just an accessory, it's a form of self-expression. Founded in 2007 by Marisa Hordern, we've grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.


Now, we're inviting you to be part of our exciting retail journey at our Bicester Village store. This is your chance to be at the heart of our brand, shaping unforgettable experiences for every customer who walks through our doors.

Why You'll Love Working With Us

At Missoma, we live by three core values:

Authentic...

We value honesty, open feedback, and conscious sustainability. You'll be part of a team that genuinely cares about people and the planet.

Collaborative...

Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.

Entrepreneurial...

We think big and act boldly. You'll be encouraged to bring ideas, take initiative, and make a real impact.
Responsibilities:

Your Role as a Brand Ambassador

As a key member of our Bicester Village team, you'll be immersed in every aspect of the customer journey. You'll represent the Missoma brand with warmth, style, and confidence, creating a welcoming space that reflects our values.

What You'll Be Doing

Creating a positive, upbeat environment that makes every customer feel at home. Offering personalised style advice and sharing your passion for our products and brand story. Delivering exceptional service from first interaction to final purchase. Building lasting relationships with customers, including follow-ups and tailored recommendations. Becoming an expert in our collections, materials, and care advice. Supporting visual merchandising and ensuring the store always looks its best. Using in-store technology to enhance the customer experience. Helping maintain a clean, organised, and efficient store environment. Support our immersive in-store welding experince by expertly applying permanent jewellery, including bracelets.

Qualifications:

What We're Looking For

You don't need to tick every box, but here's what will help you thrive in this role:

1+ years' experience in a fast-paced, customer-facing role (luxury retail is a plus). A natural communicator who's warm, engaging, and proactive. Passionate about fashion, jewellery, and helping people express themselves. Comfortable using digital tools and tech to support the customer journey. A team player with a "can-do" attitude and a love for learning. Someone who's excited to grow with a brand that's constantly evolving.

What You'll Get

Competitive salary Retail commission scheme Generous staff discount Jewellery uniform allowance Medicash Healthcare Cash Plan Enhanced parental leave after 2 years of service

Ready to Shine?

If you're looking for a role where you can bring your personality, creativity, and passion to work every day -- we'd love to hear from you.