Job Description

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RIXO's story began in the London living room of best friends Henrietta & Orlagh, born from a shared passion for vintage. Today, RIXO remains a privately owned, female-founded and female-led fashion brand, proudly staying true to the values it was built on.
Our philosophy is to evoke a sense of wanderlust and free spirit in every wearer, filling a gap in the market with easy-to-wear, feminine shapes crafted from high-quality materials. Always inclusive and always empowering, we create a fusion of original hand-painted prints and timeless silhouettes designed to flatter women of all ages, sizes, nationalities, seasons, and moments in life.
At the heart of RIXO is a love of vintage, craftsmanship, and storytelling, and a sense of discovery; creating pieces that feel personal, meaningful, and made to be loved for years, not seasons. From our beginnings at home to a growing global brand, we continue to live our founding values through creativity, individuality, and collaboration.
When you find a RIXO piece you love, it becomes part of your story. Our collections are designed to be shared between mothers and daughters, families, and friends; clothing bound by sentiment and joy.
Overview:

As a Sales Associate at RIXO, you will be a key brand ambassador, delivering an exceptional customer experience and supporting the day-to-day success of the store. With a passion for fashion and styling, you will provide personalised service, build meaningful customer relationships, and contribute to achieving store sales targets.


You will play an important role on the shop floor, supporting visual standards, stock management, and creating a welcoming, inspiring environment for every customer


Responsibilities:

Sales & Customer Experience

Deliver a warm, personalised and engaging customer experience that reflects the RIXO brand. Provide expert styling advice and product knowledge across all ranges. Build and maintain strong client relationships to drive loyalty and repeat business. Consistently drive sales through excellent service, add-on selling and cross-selling opportunities. Process sales transactions, refunds and exchanges accurately and efficiently. Support in-store events, launches and promotional activity.

Visual & Operational Excellence

Maintain high standards of visual merchandising in line with brand guidelines. Ensure the shop floor and stockrooms are clean, organised and well presented at all times. Support stock management, deliveries and replenishment to maximise availability and sales. Stay up to date with RIXO collections, trends and brand initiatives. Adhere to all health and safety procedures to ensure a safe environment for customers and colleagues.

Qualifications:
Previous experience in retail, ideally within fashion or premium/luxury retail. Passion for fashion, styling and customer experience. Strong communication and interpersonal skills. A proactive, positive and customer-focused approach. Ability to work in a fast-paced environment and multitask effectively. * Flexible availability, including weekends and holidays.